FAQs

Hotel Booking Enquiries

How do I book the Ibiza Rocks or Mallorca Rocks Hotel?

All availability, prices and room options can be viewed by entering your chosen dates into the ‘HOTEL SEARCH’ on either the Ibiza Rocks or Mallorca Rocks home page. Select the number of rooms you require before continuing to enter your details and add any extras (airport transfers, etc). You will be directed to the checkout pages to pay for your reservation using a credit or debit card (please note; we do not accept Maestro). Once you have completed the payment an email will be sent to you to confirm your booking has been made.

*Please note that all bookings and payments are conducted through the website of each hotel and cannot be made over the phone.

How do I get a quote without booking?

Enter your chosen dates into the ‘HOTEL SEARCH’ facility on either the Ibiza Rocks or Mallorca Rocks home page and select the room types and the total number of people you require. You can then view the total price without entering your personal information.

Are gig tickets included in the room price?

Yes if you are staying over a gig date (every Tuesday from 5^th June to 18^th Sept in Mallorca and every Wednesday from 6^th June to 19^th Sept in Ibiza). Gig tickets are included in the cost of your room if you book directly through us.

*Please check if you have booked with an alternative agent whether your tickets are inclusive.

Can I pay a deposit?

A deposit of 25% (of the total price) is needed to secure your room. This can be done on the final booking page. The remaining balance will need to be paid in full up to eight weeks before departure. This can be done via ‘MANAGE MY BOOKING’ section on the website which can be found under the 'Hotel' link at the top of the home page.

*Please note that if you are making a booking within eight weeks before departure, the full balance will need to be paid.

I am having difficulty making a payment for my booking, what should I do?

If you are having trouble making a payment for your reservation in any way please call our customer service number on +44 (0)208 133 3930.

What happens if I don’t pay my balance on time?

You will be sent an email reminding you that you have an outstanding balance to pay a few days before it is due. If you are having any issue making the payment by the set deadline (8 weeks before departure) you should call our customer service number on +44 (0)208 133 3930. If the balance remains unpaid and we have no update on your situation, you will be charged a late fee or be subject to cancellation.

Changing Your Booking

How do I change a name on my booking?

Go to the ‘MANAGE MY BOOKING’ section on the homepage. Enter your E-mail address and booking reference to log in. Edit your booking from here and print new vouchers. Please note if you need to change the lead name on your booking you will need to call our customer service number on +44 (0)208 133 3930.

How do I add another person onto my booking?

Please call our customer services number on +44 (0)208 133 3930. A fee of £25 will be added depending on the type of amendment.

*Please note that we cannot add people past the stated room capacity.

How do I add airport transfers to my booking?

Airport transfers can be added to your booking up to 48 hours before you travel. These are return shuttle transfers costing €20 in Ibiza and €15 in Mallorca (a fee needing to be paid in advance of travel). To add these, please call our customer services number on +44 (0)208 133 3930. Please have your hotel booking reference number and full flight details to hand.

*Please note that these transfers are for guests who have booked through the official website only.

How do I cancel my booking?

Go to the ‘MANAGE MY BOOKING’ section on the homepage. Any refunds on cancelled bookings will be subject to our cancellation policy listed in our Terms and Conditions.

General Hotel Enquiries

Who will be performing whilst I am staying at the hotel?

The line-up for Ibiza and Mallorca Rocks 2012 will be released at the start of March. Please keep checking the website, Facebook and Twitter pages for the official updates.

What else is going on in the Hotel whilst I’m there?

Ibiza Rocks Hotel and Mallorca Rocks Hotel have unrivalled entertainment programs throughout the summer, including our famous `Rock the Boat´ boat parties , Pool Parties and `Silent Raves´. Further information on the events taking place during your stay will be sent to you via email before you arrive in resort and tickets will be available from the Ibiza/Mallorca Rocks Host Team in resort.

How old do you have to be to stay in the hotel?

The age requirement for Ibiza and Mallorca Rocks is a minimum of 17 years old. If you are 17 at the time of travel you will be required to provide parental consent for your stay at the time of booking which needs to be emailed to either sales@ibizarockshotel.com or sales@mallorcarockshotel.com

What is the Ibiza/Mallorca Rocks Hostal?

The Ibiza/Mallorca Rocks Hostal’s provide a budget alternative to experience all that the main Rocks' Hotels have to offer. The Hostals that we use are not part of the main hotel complex but are by no means your traditional ‘hostal’ accommodation. Based within 500m of the main hotel each individual Hostal room sleeps up to 3 people in Ibiza and 6 people in Mallorca and all with private bathroom facilities. Check in takes place over at the main Hotel reception where you will be given a wristband that identifies you as a Hostal guest and permits you full daytime and evening access to all the main Hotel’s pools, facilities and all gigs and extra activities.

What are the check in/ check out times?

Check In for Ibiza Rocks is 2pm, Check Out is 11am.

Check In for Mallorca Rocks is 12pm, Check out is 11am

*Please note, if your flight arrives after midnight, please make sure you have booked for the previous night so you can Check In straight away.

What do I need to bring with me to check in?

Please bring all relevant vouchers that were sent to your email when you paid for your booking. Your accommodation voucher will need to be provided at time of check-in. If you are staying over a gig date you should also have a Ticket Voucher which you need to provide as well to gain entry into the event arena.

I haven’t received/I have lost my accommodation voucher does this matter?

If you haven’t received or have lost your accommodation, ticket or transfer voucher call our customer service number on +44 (0)208 133 3930 to request another be sent to your email.

Do you currently have any job vacancies in any of your Hotels?

All our vacant positions are listed on our website at www.ibizarocks.com in the Jobs section. Positions are advertised throughout the year so keep checking the website for more information.

Event Ticket Enquiries

My gig tickets haven’t arrived/I haven’t received my confirmation?

If you have booked gig tickets through our website and have no received them please get in contact with the Customer Services of our ticket provider directly at www.seetickets.com

The online ticketing form says ‘Contact Venue’ who should I contact?

If the online ticketing form says ‘Contact Venue’ it means that the online ticketing has closed. Tickets may still be available from any of our ticket outlets listed on our website, at the Ibiza Rocks/Mallorca Rocks Shops or on the door at the actual event. It is advised you buy your tickets in advance to avoid any disappointment

I want to request VIP tickets is this possible?

Standing VIP tickets for all of our gigs can be purchased via the individual event pages of our website. To book a VIP table at one of our gigs please send a request to vip@ibizarocks.com or vip@mallorcarocks.com (subject to availability).