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The Ibiza Rocks logo. A neon green guitar pick with the text Ibiza Rocks over it in lemon yellow.
Buy Tickets / VIP Book Hotel
Buy Tickets / VIP Book Hotel

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Making a Hotel Booking

Changing a Hotel Booking

Before You Arrive & Check In


Hotel Safety & Security

Hotel FAQ

Making a Hotel Booking

Can I stay in the Hotel if i’m under 18?

No sorry, Ibiza Rocks Hotel is strictly adults only so the minimum age requirement to stay in the Ibiza Rocks Hotel is 18 years old. You must be 18 years old at the time of check in.

All guests will be required to provide their passports on check-in and any guests found to be under the age of 18 (even if they turn 18 during their stay) will be asked to find alternative accommodation.

How to I book into the Hotel?

At you’ll always find the best room prices for Summer 2024.

All availability and prices for our Hotel Rooms can be viewed in the fastest way by clicking “BOOK NOW” in the top right corner of the site and following the steps in our booking form. There you can compare prices of our different room options (from our basic room to a room in the heart of the action) and add any extras (such as breakfast & transfers) to view a total price.

Do I need to pay in full today?

No if you need payment flexibility then choose our Rocks Deposit Rate where all we need is just a €60 deposit (per room) to confirm your Hotel booking. The remaining balance will need to be paid in full anytime up until 14 days before your check in date.

Please note that if you are making a booking within 14 days before arrival, the full balance will need to be paid.

How do I pay off the rest of my booking?

Easy, you can either pay your remaining balance in full or in stages by speaking to our Hotel Sales Team. Catch them via Email on or call us on 0207 952 2919 to pay your remaining balance.

You’ll just need your booking confirmation number handy and let our team know how much you would like to pay off.

Can someone else in my group make a payment?

Yes they can. If you are looking to use a new credit/debit card to make the payment (not the same card you used to make the deposit), all you need to do is contact our Customer Support Team.

We’ll need you to confirm the booking cofirmation number and the lead guest email address in order to make the payment, and add them as a customer onto the booking.

Can I pay hotel room in different currency?

Being based out in Ibiza we price all our hotel stays in Euros. The different currency amounts shown on our website booking form is an INDICATIVE figure based on an average exchange rate at the time of booking.

I’m having trouble making a booking

If you are having trouble making a payment for your reservation in any way then please speak to our Customer Support Team and they will be happy to help.

Can I book flights through you?

We do not offer flights but recommend that you use We do, however offer Return Airport transfers which can be booked by contacting our team.

When does the ibiza season start 2024?

Ibiza 2024 is set to be our biggest and longest summer yet! We’re opening our doors on the 27th March, and our rooms are on sale now! Make sure to book direct through our website to get the best rates with access to all of our Ibiza 2024 events included!

Changing a Hotel Booking

How do I change my booking?

Any changes to a reservation must be made by the lead guest through our Customer Support Team via Email on

Please note that if you’re wishing to add guests to your current room – we cannot exceed the stated room capacity, we will however offer advice on accommodating the additional guests. This may mean adding another room to your booking.

Do you charge for changes?

If you have booked the Full Prepayment Rate there is no amendment fee for any changes made to a reservation.

If you have booked the Rocks Deposit Plan you are entitled to one ‘free of amendment charge’ change your reservation 28 days before travelling. There is a €30 amendment charge for all other changes to your booking. This can be added to the balance owed.

Can I add extras after i’ve booked?

If you add any extras after your initial booking the cost will simply be added to your balance. If you have paid in full, or are travelling within 14 days you will just need to pay at the time of adding your extras. This can be done easily by contacting the Customer Support Team.

I’ve booked with someone else can I change my booking?

If you need to make a change to a booking not made on you should first speak directly with your booking agent for a quote as they hold your payment and details.

If the agent cannot assist you, or you are checking in within 48 hours please contact the hotel or email including your full name, booking reference and details of the change and the team will do their best to accommodate you if possible, you may be required to pay a supplement on check in.

Please note cancellations or removal of guests must be done through your agent.

How do I cancel my booking?

If you need to cancel your booking for any reason then we do need you to put it in writing from the email address used at the time of booking and sent to Any refunds on cancelled bookings will be subject to our cancellation policy listed in our Terms and Conditions.

If I cancel a booking do I get a refund?

If you really do need to cancel, then we strongly advise you keep a note of 14 days before your check in date in mind.

As per our Hotel terms and conditions If you need to cancel your booking and you are more than 14 days from your check in date, then you would just lose any deposit you have paid. If you cancel less than 14 days from your check in date then unfortunately you wouldn’t receive any refund.

What happens to my booking if I can’t travel due to COVID-19?

In the unfortunate event that you are unable to travel due to Covid, but the hotel is open and the event(s) are operating as planned, then our team will help you to move your booking to a future date in the same year.

If no other date works for you, then we would look to issue you with a flexible voucher equal to what you have paid for your trip so that you can join us the next summer.

Before You Arrive & Check In

Do I get entry to all the events if i’m a hotel guest?

Yes! General admission tickets to all the events happening in the Hotel during your stay are included in the price of your room.

What time is check in / out?

Our check in time is 4pm. Your room may be available to check in earlier but please ask at reception on arrival. You can always leave your bags in our luggage room and chill by the pool or at the Central Bar until your room is ready.

Check out time is 11am*. We do offer a late check out past 11am – subject to additional charge and availability – so ask at Reception.

What do I need at Check in?

Simple you’ll need just two things:

1. Show your booking confirmation
We’ll need to see if you’re fully paid in advance or have a balance to pay when you check in

2. Pay your eco tax
The Spanish government charges ALL guests who come to the island an eco-tax. In 2024 this is 2.20€ per person, per night.

What if I arrive in the middle of the night?

No problem, our Hotel Reception is open 24/7. However, remember if you arrive in the early hours please ensure you have booked from the previous day or you won’t be able to check into your room till 4pm.


Do all rooms have air-conditoning?

Yes all rooms in Ibiza Rocks Hotel have air conditioning included.

Do all the rooms have safes?

Yes all of the rooms in the Ibiza Rocks Hotel have key in room safes. We recommend you use them to store any valuables you bring with you.

Do you do all inclusive?

Unfortunately we do not offer all inclusive at Ibiza Rocks Hotel. However we do offer Bed & Breakfast.

Do you do bed and breakfast?

Yes and you can add breakfast when making your booking through our website or if you wish to add this to your booking after you have booked, you can still do so by contacting our Customer Support Team or by speaking to Reception when you check in.

Do any rooms have self catering facilities?

Only our Rocks Basic and 2 Bedroom Apartments come with a basic kitchenette. All hotel rooms come with a fridge for keeping drinks cold.

Can all my friends watch the event from my room balcony?

For security purposes during any event, a maximum of 6 hotel guests will be allowed on a balcony. Any additional guests on the balcony will be removed by security. Any friends who maybe staying at another property will not be allowed to hotel rooms.

Can I park at the Hotel?

There is not an on-site car park at Ibiza Rocks Hotel, however there are a number of free car parks surrounding the hotel within walking distance.

Hotel Safety & Security

Are non-hotel guests allowed in the hotel?

For safety and security reasons Ibiza Rocks Hotel is strictly guest-only. Non-guests are able to come to the daily events if they have a ticket for the event taking place that day, however they will not be allowed to access any of the hotel rooms.

What do I do if I have any problems?

If the unfortunate does happen and you have any problems whilst you are in the hotel or events then please report this as soon as possible to a member of the Reception Team.

I left something behind, do you have lost property?

We ask all guests to ensure they have taken all their personal belongings from the rooms before checking out.

The hotel will not accept responsibility for any items left behind and cannot accept responsibility for the safe return of the items. If you arrive home and notice you have forgotten something please contact the hotel.

Need more help?

Can’t find what you’re looking for? Our Customer Support Team are online Mon-Fri from 10am-6pm (GMT). But leave us a message anytime.

Messenger / Chat with us : click here
Call us :
+44 0207 952 2919
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