Contact Us Frequently Asked Questions | Ibiza Rocks FAQ Book Now
Frequently Asked Questions | Ibiza Rocks FAQ
Check-in Check-out
Frequently Asked Questions | Ibiza Rocks FAQ
Frequently Asked Questions | Ibiza Rocks FAQ

We're open now ūüĎć

We're closed now but drop us an email ūüėī

Hit us up Monday‚ÄďSaturday, 10am‚Äď6pm

Need a quick answer?

Check out our FAQs
hotel-86

FREQUENTLY ASKED QUESTIONS

Find answers to our most frequently asked questions. Need more help? Click below.

Contact Us

MAKING A BOOKING

HOW DO I BOOK THROUGH IBIZA ROCKS? Frequently Asked Questions | Ibiza Rocks FAQ

IbizaRocks.com guarantees the best room prices for Summer 2019.

All availability, prices and room options can be viewed in the fastest way by clicking ‚ÄúBOOK NOW‚ÄĚ in the top right corner of the site and following the steps in our booking form. There you can compare prices of our rooms and add extras to view a total price. Once you have completed a payment (deposit or full amount) an email will be sent to you to confirm your booking has been made.

ARE EVENT TICKETS INCLUDED? Frequently Asked Questions | Ibiza Rocks FAQ

If you are staying in the Ibiza Rocks Hotel or booked Secret Rooms By Ibiza Rocks over the date of any scheduled event, all tickets are included in the cost of your room if you book directly through us.

If you have booked with an alternative agent you will need to check with them whether your tickets are inclusive.

CAN I PAY IN £ (STERLING)? Frequently Asked Questions | Ibiza Rocks FAQ

We price all our holidays in Euros as we are a Spanish company. The GBP amount shown on our booking form is an estimate based on an average exchange rate.

HOW CAN I PAY FOR MY RESERVATION? Frequently Asked Questions | Ibiza Rocks FAQ

You can get in touch with our Travel Team via Email on sales@ibizarocks.com or via Facebook to find out your remaining balance. To pay off the remaining balance, you will need to call 0207 952 2919.

CAN I PAY A DEPOSIT? Frequently Asked Questions | Ibiza Rocks FAQ

We currently require just a 20% deposit (of the total price) for the Ibiza Rocks Hotel and the remaining balance will need to be paid in full 8 weeks before departure. This can be done by calling us on 0207 952 2919.

Please note that if you are making a booking within 8 weeks before departure, the full balance will need to be paid.

We currently require just a ‚ā¨30 deposit per room for the Secret Rooms and the remaining balance will need to be paid in full 4 weeks before departure. This can be done by calling us on 0207 952 2919.

Please note that if you are making a booking within 4 weeks before departure, the full balance will need to be paid.

I AM HAVING DIFFICULTY MAKING A PAYMENT FOR MY BOOKING? Frequently Asked Questions | Ibiza Rocks FAQ

If you are having trouble making a payment for your reservation in any way please contact our Travel Team through one of the methods here.

CHANGING A BOOKING

HOW DO I MAKE A CHANGE TO MY BOOKING? Frequently Asked Questions | Ibiza Rocks FAQ

Please¬†contact¬†our¬†Travel Team¬†to make any changes to your reservation. There¬†may be an¬†additional cost and a 30‚ā¨ amendment fee to be charged.

Please note that if you‚Äôre wishing to add guests to your current room ‚Äď we cannot exceed the stated room capacity,¬†we will however offer advice on accommodating the additional guests. This may mean adding another room to your booking.

HOW DO I PAY FOR ANY EXTRAS I ADD ON? Frequently Asked Questions | Ibiza Rocks FAQ

If you add any transfers, VIP upgrades or extras after your initial booking the cost will be added to your balance. If you have paid in full, or are travelling within 8 weeks you will need to pay at the time of adding your extras, this can be done by contacting the Travel Team.

HOW DO I CHANGE THE NAMES ON MY BOOKING? Frequently Asked Questions | Ibiza Rocks FAQ

All changes to bookings must be made through our Travel Team via email or phone. You can contact them here.

HOW DO I CANCEL MY BOOKING? Frequently Asked Questions | Ibiza Rocks FAQ

All cancellations must be put in writing using the email address used at the time of booking and sent to sales@ibizarocks.com. Any refunds on cancelled bookings will be subject to our cancellation policy listed in our Terms and Conditions

HOW DO I CHANGE A BOOKING MADE WITH A TOUR OPERATOR? Frequently Asked Questions | Ibiza Rocks FAQ

If you need to make a change to a booking not made on ibizarocks.com you should first speak directly with your booking agent for a quote as they hold your payment and details.

If the agent cannot assist you, or you are checking in within 48 hours please contact the hotel or email reservations@ibizarockshotel.com including your full name, booking reference and details of the change and the team will do their best to accommodate you if possible, you may be required to pay a supplement on check in.

Please note cancellations or removal of guests must be done through your agent.

ACCOMMODATION

HOW OLD DO YOU HAVE TO BE TO STAY IN THE HOTEL? Frequently Asked Questions | Ibiza Rocks FAQ

The minimum age requirement to stay in the Ibiza Rocks Hotel or book Secret Rooms By Ibiza Rocks is 18 years old, you must be 18 years old at the time of check in. There are no exceptions to this rule. All guests will be required to provide their passports on check-in, any guests found to be under the age of 18 will be asked to find alternative accommodation.

What time is check-in/check-out? Frequently Asked Questions | Ibiza Rocks FAQ

Check in time is 4pm rooms may be available to check in earlier, please ask at reception. (If you arrive in the early hours please ensure you book from the previous day ‚Äď reception is open 24 hours a day.) Check out is 11am, rooms may be available to extend ‚Äď please ask at reception during your stay ‚Äď subject to local charge and availability.

WHAT IS REQUIRED AT CHECK-IN? Frequently Asked Questions | Ibiza Rocks FAQ

After you have completed your booking and paid off your balance, you will receive a final booking confirmation. This will need to be provided at time of check-in.

There is a 30‚ā¨ (Cash) per room deposit payable on check in. This is per room and will be refunded on check out from the hotel. The deposit will be retained by the hotel in the event of the room not being checked out of at the required time.

The government charges ALL guests who come to the island an eco-tax. This is required upon check-in. For Ibiza Rocks Hotel this will be approximately 2.20‚ā¨ per person, per night.

CAN I BOOK FLIGHTS/TRANSFERS THROUGH YOU? Frequently Asked Questions | Ibiza Rocks FAQ

Unfortunately we are accommodation only but we recommend that you use www.skyscanner.net flight comparison for flights and HolidayTaxis for transfers!

DO THE ROOMS HAVE AIR-CONDITIONING? Frequently Asked Questions | Ibiza Rocks FAQ

In Ibiza Rocks Hotel certain room types have air conditioning included (see more).

WHAT SHOULD I DO IF I HAVE ANY PROBLEMS IN RESORT? Frequently Asked Questions | Ibiza Rocks FAQ

If the unfortunate does happen and you have any problems or complaints whilst you are in resort then please report this to a member of the Ibiza Rocks Host Team.

The Host team can be found in the Ibiza Rocks Hotel reception daily they will assist you in answering your query and if necessary complete an online report form with you, if you do wish to make a complaint you must complete this form.

WHAT IS ON WHILE I'M THERE? Frequently Asked Questions | Ibiza Rocks FAQ

The events line up across all our properties for 2019 will be released across the Winter. Please keep checking the website events page, Facebook and Twitter pages for the official updates or sign up to our mailing list to get this information direct to your inbox.

I HAVEN'T RECEIVED MY ACCOMMODATION VOUCHER? Frequently Asked Questions | Ibiza Rocks FAQ

If you haven’t received or have lost your final booking confirmation, ticket or transfer voucher call our sales team on +44 (0)207 9522919 to request a copy of your documentation or drop them an email on sales@ibizarocks.com.

CAN I BOOK BED & BREAKFAST? Frequently Asked Questions | Ibiza Rocks FAQ

Yes, breakfast is served in all of our properties and can be added on to any booking at a charge of 10‚ā¨ per person, per day. If you wish to add this to your booking, you can do so by¬†contacting us¬†via phone or email!

DO THE ROOMS HAVE SAFES? Frequently Asked Questions | Ibiza Rocks FAQ

In the Ibiza Rocks Hotel in room safes can be rented on check-in, the charge is 5‚ā¨ per night.

WHAT IF I LEAVE SOMETHING IN THE HOTEL? Frequently Asked Questions | Ibiza Rocks FAQ

We ask all guests to ensure they have taken all their personal belongings from the rooms before checking out.

The hotel will not accept responsibility for any items left behind and cannot accept responsibility for the safe return of the items. If you arrive home and notice you have forgotten something please contact the hotel on +34 971 347774.

CAN ALL MY FRIENDS WATCH THE EVENT FROM MY ROOM BALCONY? Frequently Asked Questions | Ibiza Rocks FAQ

For security purposes, during any event or pool party, a maximum of 6 people will be allowed on a balcony. Any additional guests on the balcony will be removed by security.

EVENTS & TICKETS

HOW DO I GET TICKETS IF I'M NOT STAYING IN THE HOTEL? Frequently Asked Questions | Ibiza Rocks FAQ

You can buy tickets for our events in advance online from our website, from the box office outside the hotel or from any official ticket outlet.

THE EVENT ONLINE SAYS 'CONTACT VENUE', WHO SHOULD I CONTACT? Frequently Asked Questions | Ibiza Rocks FAQ

If the online ticketing form says ‚ÄėContact Venue‚Äô it means that the online ticketing has closed. Tickets may still be available from any of our¬†in resort Box Office¬†or on the door at the actual event. It is advised you buy your tickets in advance to avoid any disappointment

I HAVEN'T BEEN EMAILED MY TICKETS? Frequently Asked Questions | Ibiza Rocks FAQ

If you have booked event tickets through our website and have not received them please get in contact with our ticket agent; Ticket Arena on support@ticketarena.co.uk! They will be happy to assist you.

VIP

WHAT IS MINIMUM SPEND? Frequently Asked Questions | Ibiza Rocks FAQ

Each VIP Bed, Sofa and Table has a set minimum spend. The minimum spend is the minimum value that you must pay to book the VIP Bed, Sofa or Table. Once you have paid your deposit and the remaining balance, the full amount of both combined is your minimum spend. This is then converted into credit to spend on packages, drinks and food throughout the event.

DO I NEED TO BUY A TICKET FOR THE EVENT AS WELL? Frequently Asked Questions | Ibiza Rocks FAQ

You do not have to buy an event ticket or pay a cover charge if you have a VIP booking. Your entry is included within the booking.

WHEN DO I PAY THE REMAINING BALANCE OF MY MINIMUM SPEND? Frequently Asked Questions | Ibiza Rocks FAQ

We advise settling your remaining balance prior to arrival to reduce entry time. This can be done via a secure payment link that can be sent via email, alternatively, you can pay on arrival at Ibiza Rocks on the event day.

WILL I DEFINITELY BE GIVEN THE EXACT BED, SOFA OR TABLE THAT I SELECT ONLINE? Frequently Asked Questions | Ibiza Rocks FAQ

We will do our best to make sure you get the exact VIP Bed, Sofa or Table that you have selected. However, we reserve the right to move VIP allocations if necessary to do so.

WHAT'S INCLUDED IN MY VIP BOOKING? Frequently Asked Questions | Ibiza Rocks FAQ

All VIP bookings include event access, your minimum spend to redeem drinks and/or food, a dedicated VIP Host overseeing your experience and who you can order from throughout the event.

WHAT IF I HAVE ALREADY BOUGHT A GENERAL ADMISSION TICKET? Frequently Asked Questions | Ibiza Rocks FAQ

Once you have paid the deposit of your VIP booking and you have purchased General Admission tickets, let us know at least 24 hours prior to the event and we will arrange the face value refund of them for you. We will not be able to refund your General Admission tickets once the event has started. Please contact vip@ibizarocks.com to arrange this.

HOW DO I CONFIRM MY VIP BOOKING? Frequently Asked Questions | Ibiza Rocks FAQ

To confirm your VIP booking we require a 50% deposit payment. Please contact vip@ibizarocks.com to make a booking.

WHAT TIME DO I HAVE TO ARRIVE? Frequently Asked Questions | Ibiza Rocks FAQ

Doors open at 2pm. You must arrive between 2pm-5pm and head towards the VIP desk where a VIP host will be to meet you. Your VIP Bed, Sofa or Table may be resold if you do not arrive by 5pm.

CAN I CANCEL MY BOOKING? Frequently Asked Questions | Ibiza Rocks FAQ

All deposits are non-refundable. You must give us at least 14 days notice of wanting to move your booking to an alternative date, we will do our best to accommodate your request, subject to availability.

Still got a question about VIP?

Drop our dedicated VIP team an email and someone will get back to you as soon as possible.

CONTACT VIP@IBIZAROCKS.COM

SECRET ROOMS

When will I find out where I am staying? Frequently Asked Questions | Ibiza Rocks FAQ

Our Travel Sales Team will email you at least 48 hours before your travel day to advise you of the accommodation. Our Travel Sales Team will email you at least 48 hours before your travel day to advise you of the accommodation. If you book within 48 hours of travelling, you will be notified within 24 hours.

Will I be allocated in Ibiza Rocks? Frequently Asked Questions | Ibiza Rocks FAQ

Your accommodation can be within any one of our approved properties located within San Antonio, which does include Ibiza Rocks Hotel & Ibiza Rocks Apartments.

How far will my accommodation be to Ibiza Rocks Hotel? Frequently Asked Questions | Ibiza Rocks FAQ

If you are not in Ibiza Rocks Hotel, then we guarantee you will be no more than a 10-minute walk away from Ibiza Rocks Hotel and you will be placed in San Antonio Town.

What rating will my accommodation be? Frequently Asked Questions | Ibiza Rocks FAQ

We guarantee that it will be no less than a 2 star.

What events are included? Frequently Asked Questions | Ibiza Rocks FAQ

All pool parties taking place at Ibiza Rocks during your stay are included. See Full Calendar.

How do I get access to the Pool Parties? Frequently Asked Questions | Ibiza Rocks FAQ

Depending on your allocated accommodation, either via your wrist band or the lead name on your booking will be given to the Ibiza Rocks Box Office, so you simply go to the Box Office and they will give you your entry ticket to that days Pool Party.

Do I get Host Service? Frequently Asked Questions | Ibiza Rocks FAQ

You will have access to the Host Team at Ibiza Rocks Hotel who will be more than happy to offer any support/assistance you may need to make sure you have a great holiday.

Can I request a change if I don’t want to stay where you have allocated me? Frequently Asked Questions | Ibiza Rocks FAQ

Sadly not, the cheap price reflects the ‚Äėallocation‚Äô element to booking and accommodation allocated cannot be changed.

If I stay in a non-Ibiza Rocks property, are my terms and conditions the same? Frequently Asked Questions | Ibiza Rocks FAQ

Yes, the Ibiza Rocks T&C’s remain the same. However, any regulations applied by the accommodation provider will need to be observed.

Need any help?

Hit us up Monday‚ÄďSaturday, 10am‚Äď6pm

lisa (2) Travel Team Harry sarah (1) Travel Team Chris

Get in touchFrequently Asked Questions | Ibiza Rocks FAQ

We're open now ūüĎć

We're closed now but drop us an email ūüėī