FREQUENTLY ASKED QUESTIONS

IbizaRocks.com guarantees the best room prices for Summer 2019.

All availability, prices and room options can be viewed in the fastest way by clicking “BOOK NOW” in the top right corner of the site and following the steps in our booking form. There you can compare prices of our rooms and add extras to view a total price. Once you have completed a payment (deposit or full amount) an email will be sent to you to confirm your booking has been made.

If you are staying in the Ibiza Rocks Hotel / Budget Apartments over the date of any scheduled event, all tickets are included in the cost of your room if you book directly through us.

If you have booked with an alternative agent you will need to check with them whether your tickets are inclusive.

We price all our holidays in Euros as we are a Spanish company. The GBP amount shown on our booking form is an estimate based on an average exchange rate.

You can get in touch with our Travel Team via Email on sales@ibizarocks.com or via Facebook to find out your remaining balance. To pay off the remaining balance, you will need to call 0207 952 2919.

We currently require just a 20% deposit (of the total price) for the Ibiza Rocks Hotel and a 30€ deposit at Ibiza Rocks Budget Apartments to secure your room. This figure is subject to change!

The remaining balance will need to be paid in full 8 weeks before departure. This can be done by calling us on 0207 952 2919.

Please note that if you are making a booking within 8 weeks before departure, the full balance will need to be paid.

If you are having trouble making a payment for your reservation in any way please contact our Travel Team through one of the methods here.

Please contact our Travel Team to make any changes to your reservation. There may be an additional cost and a 30€ amendment fee to be charged.

Please note that if you’re wishing to add guests to your current room – we cannot exceed the stated room capacity, we will however offer advice on accommodating the additional guests. This may mean adding another room to your booking.

If you add any transfers, VIP upgrades or extras after your initial booking the cost will be added to your balance. If you have paid in full, or are travelling within 8 weeks you will need to pay at the time of adding your extras, this can be done by contacting the Travel Team.

All changes to bookings must be made through our Travel Team via email or phone. You can contact them here.

All cancellations must be put in writing using the email address used at the time of booking and sent to sales@ibizarocks.com. Any refunds on cancelled bookings will be subject to our cancellation policy listed in our Terms and Conditions

If you need to make a change to a booking not made on ibizarocks.com you should first speak directly with your booking agent for a quote as they hold your payment and details.

If the agent cannot assist you, or you are checking in within 48 hours please contact the hotel or email reservations@ibizarockshotel.com including your full name, booking reference and details of the change and the team will do their best to accommodate you if possible, you may be required to pay a supplement on check in.

Please note cancellations or removal of guests must be done through your agent.

The minimum age requirement to stay in the Ibiza Rocks Hotel or Budget Apartments is 18 years old, you must be 18 years old at the time of check in. There are no exceptions to this rule. All guests will be required to provide their passports on check-in, any guests found to be under the age of 18 will be asked to find alternative accommodation.

After you have completed your booking and paid off your balance, you will receive a final booking confirmation. This will need to be provided at time of check-in.

There is a 30€ (Cash) per room deposit payable on check in. This is per room and will be refunded on check out from the hotel. The deposit will be retained by the hotel in the event of the room not being checked out of at the required time.

The government charges ALL guests who come to the island an eco-tax. This is required upon check-in. For Ibiza Rocks Hotel and Ibiza Rocks Budget Apartments this will be approximately 2.20€ per person, per night.

Unfortunately we are accommodation only but we recommend that you use www.skyscanner.net flight comparison for flights and HolidayTaxis for transfers!

In Ibiza Rocks Hotel certain room types have air conditioning included (see more) and in the Budget Apartments air conditioning is not included.

If the unfortunate does happen and you have any problems or complaints whilst you are in resort then please report this to a member of the Ibiza Rocks Host Team.

The Host team can be found in the Ibiza Rocks Hotel reception daily they will assist you in answering your query and if necessary complete an online report form with you, if you do wish to make a complaint you must complete this form.

The events line up across all our properties for 2019 will be released across the Winter. Please keep checking the website events page, Facebook and Twitter pages for the official updates or sign up to our mailing list to get this information direct to your inbox.

If you haven’t received or have lost your final booking confirmation, ticket or transfer voucher call our sales team on +44 (0)207 9522919 to request a copy of your documentation or drop them an email on sales@ibizarocks.com.

Yes, breakfast is served in all of our properties and can be added on to any booking at a charge of 10€ per person, per day. If you wish to add this to your booking, you can do so by contacting us via phone or email!

In the Ibiza Rocks Hotel and Budget Apartments in room safes can be rented on check-in, the charge is 5€ per night.

We ask all guests to ensure they have taken all their personal belongings from the rooms before checking out.

The hotel will not accept responsibility for any items left behind and cannot accept responsibility for the safe return of the items. If you arrive home and notice you have forgotten something please contact the hotel on +34 971 347774.

For security purposes, during any event or pool party, a maximum of 6 people will be allowed on a balcony. Any additional guests on the balcony will be removed by security.

You can buy tickets for our events in advance online from our website, from the box office outside the hotel or from any official ticket outlet.

If the online ticketing form says ‘Contact Venue’ it means that the online ticketing has closed. Tickets may still be available from any of our in resort Box Office or on the door at the actual event. It is advised you buy your tickets in advance to avoid any disappointment

If you have booked event tickets through our website and have not received them please get in contact with our ticket agent; Ticket Arena on support@ticketarena.co.uk! They will be happy to assist you.

Standing VIP tickets for all of our events can be purchased via the individual event pages of our website.  To book a VIP table or bed at one of our events please send a request to vip@ibizarocks.com (subject to availability).

Each VIP Bed, Sofa and Table has a set minimum spend. The minimum spend is the minimum value that you must spend on drinks and/or food during the hours of the event.

We will do our best to make sure that you get the exact bed, sofa or table that you have selected. However, we reserve the right to move VIP allocations if we need to.

All VIP bookings include event access, fast-track entry, a dedicated VIP Host service and high-speed wifi for everyone in your group. You will also have your set minimum spend which you will use to redeem drinks and/or food during the hours on the event.

Once you have paid the deposit of your VIP booking we will arrange for the face value refund of your General Admission tickets. Please contact vip@ibizarocks.com to arrange this.

To confirm your VIP booking, we will require a deposit payment. This amount will be made clear to you during your booking process.

VIP entry opens at 2pm and you must have arrived by 5pm. If you do not arrive by 5pm then your VIP bed, sofa or table may be resold.

All deposits are non-refundable. If you give us at least 2 weeks notice of wanting to move your booking to another date then we will do our best to accommodate your request subject to availability.