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Frequently Asked Questions | Ibiza Rocks FAQ
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FREQUENTLY ASKED QUESTIONS

Find answers to our most frequently asked questions. Need more help? Click below.

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MAKING A BOOKING

HOW DO I BOOK THROUGH IBIZA ROCKS? Frequently Asked Questions | Ibiza Rocks FAQ

IbizaRocks.com guarantees the best room prices for Summer 2019.

All availability, prices and room options can be viewed in the fastest way by clicking ‚ÄúBOOK NOW‚ÄĚ in the top right corner of the site and following the steps in our booking form. There you can compare prices of our rooms and add extras to view a total price. Once you have completed a payment (deposit or full amount) an email will be sent to you to confirm your booking has been made.

ARE EVENT TICKETS INCLUDED? Frequently Asked Questions | Ibiza Rocks FAQ

If you are staying in the Ibiza Rocks Hotel / Budget Apartments over the date of any scheduled event, all tickets are included in the cost of your room if you book directly through us.

If you have booked with an alternative agent you will need to check with them whether your tickets are inclusive.

CAN I PAY IN £ (STERLING)? Frequently Asked Questions | Ibiza Rocks FAQ

We price all our holidays in Euros as we are a Spanish company. The GBP amount shown on our booking form is an estimate based on an average exchange rate.

HOW CAN I PAY FOR MY RESERVATION? Frequently Asked Questions | Ibiza Rocks FAQ

You can get in touch with our Travel Team via Email on sales@ibizarocks.com or via Facebook to find out your remaining balance. To pay off the remaining balance, you will need to call 0207 952 2919.

CAN I PAY A DEPOSIT? Frequently Asked Questions | Ibiza Rocks FAQ

We currently require just a 20% deposit (of the total price) for the Ibiza Rocks Hotel and a 30‚ā¨ deposit at Ibiza Rocks Budget Apartments to secure your room. This figure is subject to change!

The remaining balance will need to be paid in full 8 weeks before departure. This can be done by calling us on 0207 952 2919.

Please note that if you are making a booking within 8 weeks before departure, the full balance will need to be paid.

I AM HAVING DIFFICULTY MAKING A PAYMENT FOR MY BOOKING? Frequently Asked Questions | Ibiza Rocks FAQ

If you are having trouble making a payment for your reservation in any way please contact our Travel Team through one of the methods here.

CHANGING A BOOKING

HOW DO I MAKE A CHANGE TO MY BOOKING? Frequently Asked Questions | Ibiza Rocks FAQ

Please¬†contact¬†our¬†Travel Team¬†to make any changes to your reservation. There¬†may be an¬†additional cost and a 30‚ā¨ amendment fee to be charged.

Please note that if you‚Äôre wishing to add guests to your current room ‚Äď we cannot exceed the stated room capacity,¬†we will however offer advice on accommodating the additional guests. This may mean adding another room to your booking.

HOW DO I PAY FOR ANY EXTRAS I ADD ON? Frequently Asked Questions | Ibiza Rocks FAQ

If you add any transfers, VIP upgrades or extras after your initial booking the cost will be added to your balance. If you have paid in full, or are travelling within 8 weeks you will need to pay at the time of adding your extras, this can be done by contacting the Travel Team.

HOW DO I CHANGE THE NAMES ON MY BOOKING? Frequently Asked Questions | Ibiza Rocks FAQ

All changes to bookings must be made through our Travel Team via email or phone. You can contact them here.

HOW DO I CANCEL MY BOOKING? Frequently Asked Questions | Ibiza Rocks FAQ

All cancellations must be put in writing using the email address used at the time of booking and sent to sales@ibizarocks.com. Any refunds on cancelled bookings will be subject to our cancellation policy listed in our Terms and Conditions

HOW DO I CHANGE A BOOKING MADE WITH A TOUR OPERATOR? Frequently Asked Questions | Ibiza Rocks FAQ

If you need to make a change to a booking not made on ibizarocks.com you should first speak directly with your booking agent for a quote as they hold your payment and details.

If the agent cannot assist you, or you are checking in within 48 hours please contact the hotel or email reservations@ibizarockshotel.com including your full name, booking reference and details of the change and the team will do their best to accommodate you if possible, you may be required to pay a supplement on check in.

Please note cancellations or removal of guests must be done through your agent.

ACCOMMODATION

HOW OLD DO YOU HAVE TO BE TO STAY IN THE HOTEL? Frequently Asked Questions | Ibiza Rocks FAQ

The minimum age requirement to stay in the Ibiza Rocks Hotel or Budget Apartments is 18 years old, you must be 18 years old at the time of check in. There are no exceptions to this rule. All guests will be required to provide their passports on check-in, any guests found to be under the age of 18 will be asked to find alternative accommodation.

WHAT IS REQUIRED AT CHECK-IN? Frequently Asked Questions | Ibiza Rocks FAQ

After you have completed your booking and paid off your balance, you will receive a final booking confirmation. This will need to be provided at time of check-in.

There is a 30‚ā¨ (Cash) per room deposit payable on check in. This is per room and will be refunded on check out from the hotel. The deposit will be retained by the hotel in the event of the room not being checked out of at the required time.

The government charges ALL guests who come to the island an eco-tax. This is required upon check-in. For Ibiza Rocks Hotel and Ibiza Rocks Budget Apartments this will be approximately 2.20‚ā¨ per person, per night.

CAN I BOOK FLIGHTS/TRANSFERS THROUGH YOU? Frequently Asked Questions | Ibiza Rocks FAQ

Unfortunately we are accommodation only but we recommend that you use www.skyscanner.net flight comparison for flights and HolidayTaxis for transfers!

DO THE ROOMS HAVE AIR-CONDITIONING? Frequently Asked Questions | Ibiza Rocks FAQ

In Ibiza Rocks Hotel certain room types have air conditioning included (see more) and in the Budget Apartments air conditioning is not included.

WHAT SHOULD I DO IF I HAVE ANY PROBLEMS IN RESORT? Frequently Asked Questions | Ibiza Rocks FAQ

If the unfortunate does happen and you have any problems or complaints whilst you are in resort then please report this to a member of the Ibiza Rocks Host Team.

The Host team can be found in the Ibiza Rocks Hotel reception daily they will assist you in answering your query and if necessary complete an online report form with you, if you do wish to make a complaint you must complete this form.

WHAT IS ON WHILE I'M THERE? Frequently Asked Questions | Ibiza Rocks FAQ

The events line up across all our properties for 2019 will be released across the Winter. Please keep checking the website events page, Facebook and Twitter pages for the official updates or sign up to our mailing list to get this information direct to your inbox.

I HAVEN'T RECEIVED MY ACCOMMODATION VOUCHER? Frequently Asked Questions | Ibiza Rocks FAQ

If you haven’t received or have lost your final booking confirmation, ticket or transfer voucher call our sales team on +44 (0)207 9522919 to request a copy of your documentation or drop them an email on sales@ibizarocks.com.

CAN I BOOK BED & BREAKFAST? Frequently Asked Questions | Ibiza Rocks FAQ

Yes, breakfast is served in all of our properties and can be added on to any booking at a charge of 10‚ā¨ per person, per day. If you wish to add this to your booking, you can do so by¬†contacting us¬†via phone or email!

DO THE ROOMS HAVE SAFES? Frequently Asked Questions | Ibiza Rocks FAQ

In the Ibiza Rocks Hotel and Budget Apartments in room safes can be rented on check-in, the charge is 4‚ā¨ per night.

WHAT IF I LEAVE SOMETHING IN THE HOTEL? Frequently Asked Questions | Ibiza Rocks FAQ

We ask all guests to ensure they have taken all their personal belongings from the rooms before checking out.

The hotel will not accept responsibility for any items left behind and cannot accept responsibility for the safe return of the items. If you arrive home and notice you have forgotten something please contact the hotel on +34 971 347774.

CAN ALL MY FRIENDS WATCH THE EVENT FROM MY ROOM BALCONY? Frequently Asked Questions | Ibiza Rocks FAQ

For security purposes, during any event or pool party, a maximum of 6 people will be allowed on a balcony. Any additional guests on the balcony will be removed by security.

EVENTS & TICKETS

HOW DO I GET TICKETS IF I'M NOT STAYING IN THE HOTEL? Frequently Asked Questions | Ibiza Rocks FAQ

You can buy tickets for our events in advance online from our website, from the box office outside the hotel or from any official ticket outlet.

THE EVENT ONLINE SAYS 'CONTACT VENUE', WHO SHOULD I CONTACT? Frequently Asked Questions | Ibiza Rocks FAQ

If the online ticketing form says ‚ÄėContact Venue‚Äô it means that the online ticketing has closed. Tickets may still be available from any of our¬†in resort Box Office¬†or on the door at the actual event. It is advised you buy your tickets in advance to avoid any disappointment

I HAVEN'T BEEN EMAILED MY TICKETS? Frequently Asked Questions | Ibiza Rocks FAQ

If you have booked event tickets through our website and have not received them please get in contact with our ticket agent; Ticket Arena on support@ticketarena.co.uk! They will be happy to assist you.

I WANT TO REQUEST VIP TICKETS IS THIS POSSIBLE? Frequently Asked Questions | Ibiza Rocks FAQ

Standing VIP tickets for all of our events can be purchased via the individual event pages of our website.  To book a VIP table or bed at one of our events please send a request to vip@ibizarocks.com (subject to availability).

VIP

WHAT IS MINIMUM SPEND? Frequently Asked Questions | Ibiza Rocks FAQ

Each VIP Bed, Sofa and Table has a set minimum spend. The minimum spend is the minimum value that you must spend on drinks and/or food during the hours of the event.

DO I NEED TO BUY A TICKET FOR THE EVENT AS WELL? Frequently Asked Questions | Ibiza Rocks FAQ

You do not have to buy an event ticket or pay a cover charge if you make a VIP booking.

WHAT DO I DO WITH MY GENERAL ADMISSION TICKET ONCE I HAVE UPGRADED? Frequently Asked Questions | Ibiza Rocks FAQ

You must bring your General Admission tickets with you to the event. They will be scanned and then the face value of it will be deducted from your balance to pay on arrival.

WHEN DO I PAY THE REMAINING BALANCE OF MY MINIMUM SPEND? Frequently Asked Questions | Ibiza Rocks FAQ

The remaining balance of your minimum spend can be paid on arrival at Ibiza Rocks on the event day.
Once you have paid your deposit and the remaining balance, the full amount of both combined together is your minimum spend which you must spend on drinks and/or food during the hours of the event.

WILL I DEFINITELY BE GIVEN THE EXACT BED, SOFA OR TABLE THAT I SELECT ONLINE? Frequently Asked Questions | Ibiza Rocks FAQ

We will do our best to make sure that you get the exact bed, sofa or table that you have selected. However, we reserve the right to move VIP allocations if we need to.

WHAT'S INCLUDED IN MY VIP BOOKING? Frequently Asked Questions | Ibiza Rocks FAQ

All VIP bookings include event access, fast-track entry, a dedicated VIP Host service and high-speed wifi for everyone in your group. You will also have your set minimum spend which you will use to redeem drinks and/or food during the hours on the event.

WHAT IF I HAVE ALREADY BOUGHT A GENERAL ADMISSION TICKET? Frequently Asked Questions | Ibiza Rocks FAQ

If you have already purchased a general admission ticket then the face value of it will be deducted from your remaining balance to pay on arrival at the venue.
If you have already purchased general admission tickets for multiple people in your group then the total face value of them will be deducted from your remaining balance to pay on arrival at the venue.

HOW DO I CONFIRM MY VIP BOOKING? Frequently Asked Questions | Ibiza Rocks FAQ

To confirm your VIP booking, we will require a deposit payment. This amount will be made clear to you during your booking process.

WHAT TIME DO I HAVE TO ARRIVE? Frequently Asked Questions | Ibiza Rocks FAQ

VIP entry opens at 2pm and you must have arrived by 5pm. If you do not arrive by 5pm then your VIP bed, sofa or table may be resold.

CAN I CANCEL MY BOOKING? Frequently Asked Questions | Ibiza Rocks FAQ

All deposits are non-refundable. If you give us at least 2 weeks notice of wanting to move your booking to another date then we will do our best to accommodate your request subject to availability.

Need any help?

Hit us up Monday‚ÄďSaturday, 10am‚Äď6pm

lisa (2) Travel Team Harry sarah (1) Travel Team Chris

Get in touchFrequently Asked Questions | Ibiza Rocks FAQ

We're open now ūüĎć

We're closed now but drop us an email ūüėī