Frequently Asked Questions
Making a Booking FAQs
IbizaRocks.com guarantees the best room prices for Summer 2018.
All availability, prices and room options can be viewed in the fastest way by clicking “BOOK NOW” in the top right corner of the site and following the steps in our booking form. There you can compare prices of our rooms and add extras to view a total price. Once you have completed a payment (deposit or full amount) an email will be sent to you to confirm your booking has been made.
You can pay for your reservation using a credit or debit card (please note; we do not accept Amex or American Express). To make the payment, simply give us a call on +442079522919!
If you are staying in the Ibiza Rocks Hotel / Budget Apartments over the date of any scheduled event, all tickets are included in the cost of your room if you book directly through us.
If you have booked with an alternative agent you will need to check with them whether your tickets are inclusive.
We currently require just a 20% deposit (of the total price) to secure your room. This figure is subject to change!
The remaining balance will need to be paid in full 8 weeks before departure. This can be done by calling us on +442079522919.
Please note that if you are making a booking within 8 weeks before departure, the full balance will need to be paid.
We price all our holidays in Euros as we are a Spanish company. The GBP amount shown on our booking form is an estimate based on an average exchange rate.
To pay in GBP you will need to select this option on the final stage of the booking process or call the Travel Team. You will be advised of the exact exchange rate at this time.
If you are having trouble making a payment for your reservation in any way please contact our Travel Team through one of the methods here.
Changing a Booking FAQs
Please contact our Travel Team to make any changes to your reservation. There may be an additional cost and a 30€ amendment fee to be charged.
Please note that if you’re wishing to add guests to your current room – we cannot exceed the stated room capacity, we will however offer advice on accommodating the additional guests. This may mean adding another room to your booking.
All changes to bookings must be made through our Travel Team via email or phone. You can contact them here.
If you add any transfers, VIP upgrades or extras after your initial booking the cost will be added to your balance. If you have paid in full, or are travelling within 8 weeks you will need to pay at the time of adding your extras, this can be done by contacting the Travel Team.
If you need to make a change to a booking not made on ibizarocks.com you should first speak directly with your booking agent for a quote as they hold your payment and details.
If the agent cannot assist you, or you are checking in within 48 hours please contact the hotel or email firstname.lastname@example.org including your full name, booking reference and details of the change and the team will do their best to accommodate you if possible, you may be required to pay a supplement on check in.
Please note cancellations or removal of guests must be done through your agent.
The minimum age requirement to stay in the Ibiza Rocks Hotel or Budget Apartments is 18 years old, you must be 18 years old at the time of check in. There are no exceptions to this rule. All guests will be required to provide their passports on check-in, any guests found to be under the age of 18 will be asked to find alternative accommodation.
After you have completed your booking and paid off your balance, you will receive a final booking confirmation. This will need to be provided at time of check-in.
There is a 30€ (Cash) per room deposit payable on check in. This is per room and will be refunded on check out from the hotel. The deposit will be retained by the hotel in the event of the room not being checked out of at the required time.
The government charges ALL guests who come to the island an eco-tax. This is required upon check-in. For Ibiza Rocks Hotel and Ibiza Rocks Budget Apartments this will be approximately 2.20€ per person, per night.
If you haven’t received or have lost your final booking confirmation, ticket or transfer voucher call our sales team on +44 (0)207 9522919 to request a copy of your documentation or drop them an email on email@example.com.
Yes, breakfast is served in all of our properties and can be added on to any booking at a charge of 10€ per person, per day. If you wish to add this to your booking, you can do so by contacting us via phone or email!
In Ibiza Rocks Hotel certain room types have air conditioning included (see more) and in the Budget Apartments air conditioning is not included.
Rooms that don’t have air conditioning included can be added as an extra during booking.
In the Ibiza Rocks Hotel and Budget Apartments in room safes can be rented on check-in, the charge is 4€ per night.
If the unfortunate does happen and you have any problems or complaints whilst you are in resort then please report this to a member of the Ibiza Rocks Host Team.
The Host team can be found in the Ibiza Rocks Hotel reception daily they will assist you in answering your query and if necessary complete an online report form with you, if you do wish to make a complaint you must complete this form.
We ask all guests to ensure they have taken all their personal belongings from the rooms before checking out.
The hotel will not accept responsibility for any items left behind and cannot accept responsibility for the safe return of the items. If you arrive home and notice you have forgotten something please contact the hotel on +34 971 347774.
For security purposes, during any event or pool party, a maximum of 6 people will be allowed on a balcony. Any additional guests on the balcony will be removed by security.
Ibiza Rocks event FAQs
You can buy tickets for our events in advance online from our website, from the box office outside the hotel or from any official ticket outlet.
If you have booked event tickets through our website and have not received them please get in contact with our ticket agent; Ticket Arena on firstname.lastname@example.org! They will be happy to assist you.
If the online ticketing form says ‘Contact Venue’ it means that the online ticketing has closed. Tickets may still be available from any of our in resort Box Office or on the door at the actual event. It is advised you buy your tickets in advance to avoid any disappointment
IBIZA ROCKS VIP TICKETS FAQS
Each VIP Bed, Sofa and Table has a set minimum spend. The minimum spend is the minimum value that you must spend on drinks and/or food during the hours of the event.
All VIP bookings include event access, fast-track entry, a dedicated VIP Host service and high-speed wifi for everyone in your group. You will also have your set minimum spend which you will use to redeem drinks and/or food during the hours on the event.
You do not have to buy an event ticket or pay a cover charge if you make a VIP booking.
You must bring your General Admission tickets with you to the event. They will be scanned and then the face value of it will be deducted from your balance to pay on arrival.
To confirm your VIP booking, we will require a deposit payment. This amount will be made clear to you during your booking process.
We will do our best to make sure that you get the exact bed, sofa or table that you have selected. However, we reserve the right to move VIP allocations if we need to.
All deposits are non-refundable. If you give us at least 2 weeks notice of wanting to move your booking to another date then we will do our best to accommodate your request subject to availability.
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