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Frequently Asked Questions

Photography By Elliot Young www.eyphoto.co.uk

Making a Booking FAQs

How do I book through Ibiza Rocks?

IbizaRocks.com guarantees the best room prices for Summer 2018.

All availability, prices and room options can be viewed in the fastest way by clicking “BOOK NOW” in the top right corner of the site and following the steps in our booking form. There you can compare prices of our rooms and add extras to view a total price. Once you have completed a payment (deposit or full amount) an email will be sent to you to confirm your booking has been made.

How can I pay for my reservation?

You can pay for your reservation using a credit or debit card (please note; we do not accept Amex or American Express). To make the payment, simply give us a call on +442079522919!

Are event tickets included?

If you are staying in the Ibiza Rocks Hotel / Budget Apartments over the date of any scheduled event, all tickets are included in the cost of your room if you book directly through us.

If you have booked with an alternative agent you will need to check with them whether your tickets are inclusive.

Can I pay a deposit?

We currently require just a 20% deposit (of the total price) to secure your room. This figure is subject to change!

The remaining balance will need to be paid in full 8 weeks before departure. This can be done by calling us on +442079522919.

Please note that if you are making a booking within 8 weeks before departure, the full balance will need to be paid.

Can I pay in £ (sterling)?

We price all our holidays in Euros as we are a Spanish company. The GBP amount shown on our booking form is an estimate based on an average exchange rate.

To pay in GBP you will need to select this option on the final stage of the booking process or call the Travel Team. You will be advised of the exact exchange rate at this time.

I am having difficulty making a payment for my booking?

If you are having trouble making a payment for your reservation in any way please contact our Travel Team through one of the methods here.

Changing a Booking FAQs

How do I make a change to my booking?

Please contact our Travel Team to make any changes to your reservation. There may be an additional cost and a 30€ amendment fee to be charged.

Please note that if you’re wishing to add guests to your current room – we cannot exceed the stated room capacity, we will however offer advice on accommodating the additional guests. This may mean adding another room to your booking.

How do I change the names on my booking?

All changes to bookings must be made through our Travel Team via email or phone. You can contact them here.

How do I pay for any extras I add on?

If you add any transfers, VIP upgrades or extras after your initial booking the cost will be added to your balance. If you have paid in full, or are travelling within 8 weeks you will need to pay at the time of adding your extras, this can be done by contacting the Travel Team.

How do I cancel my booking?

All cancellations must be put in writing using the email address used at the time of booking and sent to sales@ibizarocks.com. Any refunds on cancelled bookings will be subject to our cancellation policy listed in our Terms and Conditions

How do I change a booking made with a tour operator?

If you need to make a change to a booking not made on ibizarocks.com you should first speak directly with your booking agent for a quote as they hold your payment and details.

If the agent cannot assist you, or you are checking in within 48 hours please contact the hotel or email reservations@ibizarockshotel.com including your full name, booking reference and details of the change and the team will do their best to accommodate you if possible, you may be required to pay a supplement on check in.

Please note cancellations or removal of guests must be done through your agent.

Accommodation FAQs

How old do you have to be to stay in the hotel?

The minimum age requirement to stay in the Ibiza Rocks Hotel or Budget Apartments is 18 years old, you must be 18 years old at the time of check in. There are no exceptions to this rule. All guests will be required to provide their passports on check-in, any guests found to be under the age of 18 will be asked to find alternative accommodation.

What is on while i'm there?

The events line up across all our properties for 2019 will be released across the Winter. Please keep checking the website events page, Facebook and Twitter pages for the official updates or sign up to our mailing list to get this information direct to your inbox.

What is required at check-in?

After you have completed your booking and paid off your balance, you will receive a final booking confirmation. This will need to be provided at time of check-in.

There is a 30€ (Cash) per room deposit payable on check in. This is per room and will be refunded on check out from the hotel. The deposit will be retained by the hotel in the event of the room not being checked out of at the required time.

The government charges ALL guests who come to the island an eco-tax. This is required upon check-in. For Ibiza Rocks Hotel and Ibiza Rocks Budget Apartments this will be approximately 2.20€ per person, per night.

I haven’t received my accommodation voucher?

If you haven’t received or have lost your final booking confirmation, ticket or transfer voucher call our sales team on +44 (0)207 9522919 to request a copy of your documentation or drop them an email on sales@ibizarocks.com.

Can I book flights/transfers through you?

Unfortunately we are accommodation only but we recommend that you use www.skyscanner.net flight comparison for flights and HolidayTaxis for transfers!

Can I book Bed & Breakfast?

Yes, breakfast is served in all of our properties and can be added on to any booking at a charge of 10€ per person, per day. If you wish to add this to your booking, you can do so by contacting us via phone or email!

Do the rooms have air conditioning?

In Ibiza Rocks Hotel certain room types have air conditioning included (see more) and in the Budget Apartments air conditioning is not included.

Rooms that don’t have air conditioning included can be added as an extra during booking.

 

Do the rooms have safes?

In the Ibiza Rocks Hotel and Budget Apartments in room safes can be rented on check-in, the charge is 4€ per night.

What should I do if I have any problems in resort?

If the unfortunate does happen and you have any problems or complaints whilst you are in resort then please report this to a member of the Ibiza Rocks Host Team.

The Host team can be found in the Ibiza Rocks Hotel reception daily they will assist you in answering your query and if necessary complete an online report form with you, if you do wish to make a complaint you must complete this form.

What if I leave something in the hotel?

We ask all guests to ensure they have taken all their personal belongings from the rooms before checking out.

The hotel will not accept responsibility for any items left behind and cannot accept responsibility for the safe return of the items. If you arrive home and notice you have forgotten something please contact the hotel on +34 971 347774.

Can all my friends watch the gig from my room balcony?

For security purposes, during any event or pool party, a maximum of 6 people will be allowed on a balcony. Any additional guests on the balcony will be removed by security.

Ibiza Rocks event FAQs

How do I get tickets if I’m not staying at the Hotel?

You can buy tickets for our events in advance online from our website, from the box office outside the hotel or from any official ticket outlet.

I haven't been emailed my tickets?

If you have booked event tickets through our website and have not received them please get in contact with our ticket agent; Ticket Arena on support@ticketarena.co.uk! They will be happy to assist you.

The event online says ‘Contact Venue’ who should I contact?

If the online ticketing form says ‘Contact Venue’ it means that the online ticketing has closed. Tickets may still be available from any of our in resort Box Office or on the door at the actual event. It is advised you buy your tickets in advance to avoid any disappointment

I want to request VIP tickets is this possible?

Standing VIP tickets for all of our events can be purchased via the individual event pages of our website.  To book a VIP table or bed at one of our events please send a request to vip@ibizarocks.com (subject to availability).

IBIZA ROCKS VIP TICKETS FAQS

What is a minimum spend?

Each VIP Bed, Sofa and Table has a set minimum spend. The minimum spend is the minimum value that you must spend on drinks and/or food during the hours of the event.

What's included in my VIP booking?

All VIP bookings include event access, fast-track entry, a dedicated VIP Host service and high-speed wifi for everyone in your group. You will also have your set minimum spend which you will use to redeem drinks and/or food during the hours on the event.

Do I need to buy a ticket for the event as well?

You do not have to buy an event ticket or pay a cover charge if you make a VIP booking.

What if I have already bought a general admission ticket?
If you have already purchased a general admission ticket then the face value of it will be deducted from your remaining balance to pay on arrival at the venue.
If you have already purchased general admission tickets for multiple people in your group then the total face value of them will be deducted from your remaining balance to pay on arrival at the venue.
If you have purchased a 2-day ticket for either #MERKY festival or our Opening Weekend and wish to upgrade to VIP on one of the days and not the other; then on arrival to resort, 50% of the amount you paid for your General Admission ticket will be deducted from your final VIP ticket balance.
What do I do with my General Admission ticket once I have upgraded?

You must bring your General Admission tickets with you to the event. They will be scanned and then the face value of it will be deducted from your balance to pay on arrival.

Do I get discount on VIP bookings if I'm stay at Ibiza Rocks Hotel or Apartments?
Yes you do! For Craig David, Merky Fest and Rudimental events we can offer you 150€ discount on your VIP booking. For MK, Cuckoo Land, Garage Nation, Steezey Wonderland and Lovely Laura & Ben Santiago events we can offer you 100€ discount on your VIP booking.
You can go ahead and book online as the discount will be deducted from your remaining balance on the morning of the event.
How do I confirm my VIP booking?

To confirm your VIP booking, we will require a deposit payment. This amount will be made clear to you during your booking process.

When do I pay the remaining balance of my minimum spend?
The remaining balance of your minimum spend can be paid on arrival at Ibiza Rocks on the event day.
Once you have paid your deposit and the remaining balance, the full amount of both combined together is your minimum spend which you must spend on drinks and/or food during the hours of the event.
What time do I have to arrive?
VIP entry opens at 2pm and you must have arrived by 5pm. If you do not arrive by 5pm then your VIP bed, sofa or table may be resold.
Will I definitely be given the exact Bed, Sofa or Table that I select online?

We will do our best to make sure that you get the exact bed, sofa or table that you have selected. However, we reserve the right to move VIP allocations if we need to.

Can I cancel my booking?

All deposits are non-refundable. If you give us at least 2 weeks notice of wanting to move your booking to another date then we will do our best to accommodate your request subject to availability.

Not found what you’re looking for? click below to get in touch with our team by phone, by email, Facebook messenger or by tweet.

Contact Team Rocks