IbizaRocks.com guarantees the best room prices for Summer 2020.
All availability, prices and room options can be viewed in the fastest way by clicking “BOOK NOW” in the top right corner of the site and following the steps in our booking form. There you can compare prices of our rooms and add extras to view a total price. Once you have completed a payment (deposit or full amount) an email will be sent to you to confirm your booking has been made.
If you are staying in the Ibiza Rocks Hotel over the date of any scheduled event, all tickets are included in the cost of your room if you book directly through us.
If you have booked with an alternative agent you will need to check with them whether your tickets are inclusive.
We price all our holidays in Euros as we are a Spanish company. The GBP amount shown on our booking form is an estimate based on an average exchange rate.
You can get in touch with our Travel Team via Email on email@example.com or via Facebook to find out your remaining balance. To pay off the remaining balance, you will need to call 0207 952 2919.
We require just a 10% deposit (of the total price) for the Ibiza Rocks Hotel and the remaining balance will need to be paid in full 8 weeks before departure. This can be done by calling us on 0207 952 2919.
Please note that if you are making a booking within 8 weeks before departure, the full balance will need to be paid.
If you are having trouble making a payment for your reservation in any way please contact our Travel Team through one of the methods here.
Please contact our Travel Team to make any changes to your reservation. There may be an additional cost and a 30€ amendment fee to be charged.
Please note that if you’re wishing to add guests to your current room – we cannot exceed the stated room capacity, we will however offer advice on accommodating the additional guests. This may mean adding another room to your booking.
If you add any transfers, VIP upgrades or extras after your initial booking the cost will be added to your balance. If you have paid in full, or are travelling within 8 weeks you will need to pay at the time of adding your extras, this can be done by contacting the Travel Team.
All changes to bookings must be made through our Travel Team via email or phone. You can contact them here.
If you need to make a change to a booking not made on ibizarocks.com you should first speak directly with your booking agent for a quote as they hold your payment and details.
If the agent cannot assist you, or you are checking in within 48 hours please contact the hotel or email firstname.lastname@example.org including your full name, booking reference and details of the change and the team will do their best to accommodate you if possible, you may be required to pay a supplement on check in.
Please note cancellations or removal of guests must be done through your agent.
The minimum age requirement to stay in the Ibiza Rocks Hotel or book Secret Rooms By Ibiza Rocks is 18 years old, you must be 18 years old at the time of check in. There are no exceptions to this rule. All guests will be required to provide their passports on check-in, any guests found to be under the age of 18 will be asked to find alternative accommodation.
Check in time is 4pm, rooms may be available to check in earlier but please ask at reception on arrival. (If you arrive in the early hours please ensure you book from the previous day – reception is open 24 hours a day.) Check out is 11am, rooms may be available to extend – please ask at reception during your stay – subject to local charge and availability.
After you have completed your booking and paid off your balance, you will receive a final booking confirmation. This will need to be provided at time of check-in.
There is a 30€ (Cash) per room deposit payable on check in. This is per room and will be refunded on check out from the hotel. The deposit will be retained by the hotel in the event of the room not being checked out of at the required time.
The government charges ALL guests who come to the island an eco-tax. This is required upon check-in. For Ibiza Rocks Hotel this will be approximately 2.20€ per person, per night.
In Ibiza Rocks Hotel certain room types have air conditioning included (see more).
If the unfortunate does happen and you have any problems or complaints whilst you are in resort then please report this to a member of the Ibiza Rocks Host Team.
The Host team can be found in the Ibiza Rocks Hotel reception daily they will assist you in answering your query and if necessary complete an online report form with you, if you do wish to make a complaint you must complete this form.
Yes, breakfast is served in all of our properties and can be added on to any booking at a charge of 10€ per person, per day. If you wish to add this to your booking, you can do so by contacting us via phone or email.
In the Ibiza Rocks Hotel in room safes can be rented on check-in, the charge is 5€ per night.
We or the hotel accept no responsibility for any property left / lost at the hotel. We will not be able to return any items left at the hotel once you have departed the resort.
For security purposes, during any event or pool party, a maximum of 6 people will be allowed on a balcony. Any additional guests on the balcony will be removed by security.
You can buy tickets for our events in advance online from our website, from the box office outside the hotel or from any official ticket outlet.
If the online ticketing form says ‘Contact Venue’ it means that the online ticketing has closed. Tickets may still be available from any of our in resort Box Office or on the door at the actual event. It is advised you buy your tickets in advance to avoid any disappointment.
If you have booked event tickets through our website and have not received them please get in contact with our ticket agent; Ticket Arena on email@example.com. They will be happy to assist you.
Each Day Bed, Sofa and Table has a set minimum spend. The minimum spend is the minimum value that you must pay to book the Bed, Sofa or Table. Once you have paid your deposit and the remaining balance, the full amount of both combined is your minimum spend. This is then converted into credit to spend on packages, drinks and food throughout the event.
You do not have to buy an event ticket or pay a cover charge if you have a booking. Your entry is included within the booking.
We advise settling your remaining balance prior to arrival to reduce entry time. This can be done via a secure payment link that can be sent via email, alternatively, you can pay on arrival at Ibiza Rocks on the event day.
We will do our best to make sure you get the exact Day Bed, Sofa or Table that you have selected. However, we reserve the right to move allocations if necessary to do so.
All bookings include event access, your minimum spend to redeem drinks and/or food, a dedicated Host overseeing your experience and who you can order from throughout the event.
Once you have paid the deposit of your Bed, Sofa or Table and you have purchased General Admission tickets, let us know at least 24 hours prior to the event and we will arrange the face value refund of them for you. We will not be able to refund your General Admission tickets once the event has started. Please contact firstname.lastname@example.org to arrange this.
To confirm your booking we require a 50% deposit payment. Please contact email@example.com to make a booking.
Doors open at 2pm. You must arrive between 2pm-5pm and head towards the event desk where a host will be to meet you. Your Bed, Sofa or Table may be resold if you do not arrive by 5pm.
All deposits are non-refundable. You must give us at least 14 days notice of wanting to move your booking to an alternative date, we will do our best to accommodate your request, subject to availability.
Our Travel Sales Team will email you at least 48 hours before your travel day to advise you of the accommodation. Our Travel Sales Team will email you at least 48 hours before your travel day to advise you of the accommodation. If you book within 48 hours of travelling, you will be notified within 24 hours.
Your accommodation can be within any one of our approved properties located within San Antonio, which does include Ibiza Rocks Hotel.
If you are not in Ibiza Rocks Hotel, then we guarantee you will be no more than a 10-minute walk away from Ibiza Rocks Hotel and you will be placed in San Antonio Town.
We guarantee that it will be no less than a 2 star.
All pool parties taking place at Ibiza Rocks during your stay are included. See Full Calendar.
Depending on your allocated accommodation, either via your wrist band or the lead name on your booking will be given to the Ibiza Rocks Box Office, so you simply go to the Box Office and they will give you your entry ticket to that days Pool Party.
You will have access to the Host Team at Ibiza Rocks Hotel who will be more than happy to offer any support/assistance you may need to make sure you have a great holiday.
Sadly not, the cheap price reflects the ‘allocation’ element to booking and accommodation allocated cannot be changed.
Yes, the Ibiza Rocks T&C’s remain the same. However, any regulations applied by the accommodation provider will need to be observed.