Whether you’re staying with us or just joining for the day we have zero tolerance for any behaviour that puts our guests or our staff at risk.
Guest Safety
is our priority
What we do
With thousands of guests passing through our doors every summer, it takes a collective effort from our staff, security, and local partners to maximise safety for all
Daily on-site security
English & Spanish speaking
Daily on-site medical
English & Spanish speaking
CCTV coverage
Extensive across the hotel
Rapid response
Emergency procedures
Police bag checks
at venue entry
Emergency training
incl. ‘Ask for Angela’
Local collaboration
Police and medical
Limited room access
For guests only
Safety messaging
In rooms & public spaces
Behaviour policy
Warnings for danger
We ask our guests to
01
Look out for your friends
02
Trust your instincts
03
Drink responsibly
04
Don’t Take Drugs
05
Don’t Climb Balconies
06
Stay Hydrated
07
Ask Staff for Help
Incidents can happen
When they do, we listen, report, support and take action. Please don’t hesitate to speak to our customer care team at Reception at any time.
We’re always open to feedback from our community and committed to doing more wherever we can.
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