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Frequently Asked Questions

Making or Changing a Hotel Booking

Find answers to our most frequently asked questions regarding a hotel booking. Not found what you were looking for? Find our contact details below.

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Making

How do I book into the Hotel through Ibiza Rocks? caret-down

At IbizaRocks.com you’ll always find the best room prices for Summer 2021.

All availability and prices for our Hotel Rooms can be viewed in the fastest way by clicking “BOOK NOW” in the top right corner of the site and following the steps in our booking form. There you can compare prices of our different room options (from our basic room to a room in the heart of the action) and add any extras (such as breakfast, drinks to your room) to view a total price.

Once you have completed a payment a confirmation email and receipt will be sent to you from our booking system (which is called Mews), to confirm your booking has been made.

Can I pay the full amount up front? caret-down

Yes, absolutely! If you would like to pay the full amount up front for a 2021 booking contact our Hotel Sales Team via Email on hotelsales@ibizarocks.com or via Facebook or call us on 0207 952 2919.

Do I have to pay in full today? caret-down

No, all we need to confirm your booking is 20% deposit (of the total price) to confirm your 2021 Hotel booking. The remaining balance will need to be paid in full anytime up until 72 hours before your check in date.

Please note that if you are making a booking within 72 before arrival, the full balance will need to be paid.

For 2022 bookings we still just need a 20% deposit but the remaining balance is due until 28 days before your arrival.

How do I pay off the rest of my booking? caret-down

Easy, you can either pay your remaining balance in full or in stages by speaking to our Hotel Sales Team. Catch them via Email on hotelsales@ibizarocks.com or via Facebook or call us on 0207 952 2919 to pay your remaining balance. You’ll just need your booking confirmation number handy.

Can someone else in my group make a payment? caret-down

Yes they can. If you are looking to use a new credit/debit card to make the payment (not the same card you used to make the deposit), all you need to do is call our Hotel Sales team on 0207 952 2919. We’ll need you to confirm the booking cofirmation number and the lead guest email address in order to make the payment.

Can I pay for my Hotel room in £ (Sterling)? caret-down

Being based out in Ibiza we price all our hotel stays in Euros. The GBP amount shown on our website booking form is an INDICITIVE figure based on an average exchange rate at the time of booking.

I am having difficulty making a payment for my booking caret-down

If you are having trouble making a payment for your reservation in any way then please speak to our Hotel Sales team and they will be happy to help.

Can I book flights/transfers through you? caret-down

We only offer accommodation but we recommend that you use www.skyscanner.net flight comparison for flights and HolidayTaxis for transfers.

Can I book travel insurance through you? caret-down

We do not provide Travel Insurance ourselves but recommend you use justtravelcover.com

Changing

How do I make a change to my booking? caret-down

Any changes to a reservation must be made by the lead guest through our Hotel Sales Team via Email on hotelsales@ibizarocks.com.

Please note that if you’re wishing to add guests to your current room – we cannot exceed the stated room capacity, we will however offer advice on accommodating the additional guests. This may mean adding another room to your booking.

Is there a charge for making a change to my booking? caret-down

If you have booked our Rocks Fully Flexible Plan there is no amendment fee for any changes made to a reservation.

If you have booked the Rocks Deposit Plan for you are entitled to one ‘free of amendment charge’ change your reservation 28 days before travelling if it has been affected by COVID-19*. There is a €30 amendment charge for all other changes to your booking. This can be added to the balance owed.

How do I pay for any extras I add on? caret-down

If you add any extras after your initial booking the cost will simply be added to your balance. If you have paid in full, or are travelling within 4 weeks you will just need to pay at the time of adding your extras. This can be done easily by contacting the Holiday Sales Team.

How do I change a booking made with a tour operator? caret-down

If you need to make a change to a booking not made on ibizarocks.com you should first speak directly with your booking agent for a quote as they hold your payment and details.

If the agent cannot assist you, or you are checking in within 48 hours please contact the hotel or email reservations@ibizarockshotel.com including your full name, booking reference and details of the change and the team will do their best to accommodate you if possible, you may be required to pay a supplement on check in.

Please note cancellations or removal of guests must be done through your agent.

How do I cancel my booking? caret-down

If you need to cancel your booking for any reason then we do need you to put it in writing from the email address used at the time of booking and sent to hotelsales@ibizarocks.com.

Any refunds on cancelled bookings will be subject to our cancellation policy listed in our Terms and Conditions.

If I cancel my 2021 Hotel booking do I get a refund? caret-down

As per our Hotel terms and conditions, if you booked our Rocks Deposit Plan before the 8th April and need to cancel your booking, then you would just lose any deposit you have paid if it’s at least 28 days before your arrival. If you cancel less than 28 days from your check in date then unfortunately you wouldn’t receive any refund.

If you booked our Rocks Deposit Plan on or after the 8th April and need to cancel your booking, then you would receive a full refund if it is at least 72 hours before your arrival. If you cancel less than 72 hours from your check in date then unfortunately you wouldn’t receive any refund.

If I cancel my 2022 Hotel booking do I get a refund? caret-down

If you really do need to cancel, then we strongly advise you keep a note of 28 days before your check in date in mind.

As per our Hotel terms and conditions If you need to cancel your booking and you are more than 28 days from your check in date, then you would just lose any deposit you have paid. If you cancel less than 28 days from your check in date then unfortunately you wouldn’t receive any refund.

What happens to my booking if I can’t travel due to COVID? caret-down

In the unfortunate event that you are unable to travel due to Covid, but the hotel is open and the event(s) are operating as planned, then our team will help you to move your booking to a future date in the same year.

If no other date works for you, then we would look to issue you with a flexible voucher equal to what you have paid for your trip so that you can join us the next summer.

If you booked our Rocks Deposit Plan from the 8th April then you have the option to cancel your booking and receive a full refund 72 hours before your arrival.

What happens to my booking if you have to cancel my booking due to COVID? caret-down

In the unlikely event that the Spanish Government impose restrictions that mean we are unable to accept your booking then our team will help to move you to a future date in the same year.

If no other date works for you, then we would process a full refund as per our terms and conditions

Contact Us

Need a quick answer about bookings, events, upgrades, the best deals or simply some local island info? Our Sales Team are here to help.

PHONE: 0207 952 2919
EMAIL: HOTELSALES@IBIZAROCKS.COM
FACEBOOK MESSENGER: SEND MESSAGE

Ibiza Rocks Hotel
Carrer de Cervantes, 27, 07820
Sant Antoni de Portmany,
Illes Balears, Spain
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