Find answers to our most frequently asked questions regarding a hotel booking. Not found what you were looking for? Find our contact details below.
At IbizaRocks.com you’ll be able to book in for all our Summer 2021 events.
All availability and prices can be viewed in the fastest way by clicking “BOOK NOW” in the top right corner of the site and heading to our events calendar. There you can choose your events and the perfect day bed, sofa or table space for your group from our event options.
Each event space booking whether a day bed, sofa or table is made up of a Reservation Fee and a Minimum Spend.
The Reservation Fee includes your entry to the venue plus the cost to hire the day bed, sofa or table for the day. The Minimum Spend is the minimum amount you need to spend on food and drinks during the event.
On all our event pages you’ll see both the Reservation Fee price per person (paid online before you arrive) and the Minimum Spend amount per person (paid on the day). These amounts may be different per event so please check before booking.
At the moment a day bed, sofa and table reservation is required to attend an event but we’re hoping to be able to bring our famous dancefloor and standing tickets back soon when Government regulations allow.
Yes all our events are open to both Hotel and non-hotel guests. You’ll just need reserve a Daybed, Table or Sofa online through our site and meet the Minimum Spend per person on the day.
Yes as an Ibiza Rocks Hotel guest you’ll need to reserve your event space online before you arrive however, you have some extra perks on your booking not available to anyone else.
You’ll have priority to book your spaces before anyone else plus we’ll give you your full day bed, table or sofa Reservation Fee back as credit to put towards your minimum food and drinks spend on the day. Find Out More
With our premium options not only do you get all the benefits of our standard options but it also includes a space in a premium location, fast track entry, free prosecco on arrival and your own locker space and towel hire.
All our spaces are allocated by our team based on the size of your group. Surrounding our 360° stage on all sides, whether you’re dancing in the pool, on the iconic hot pink terrace or on the balcony above the action, you and your group are guaranteed a great view, great sounds and an event experience like no other.
Yes. There will however be a supplement applied to bookings that do not meet the maximum number of people per Daybed, Table or Sofa so we encourage you to speak to friends and family to join you on your booking. Please note that if you are staying in Ibiza Rocks Hotel, any supplements paid will be added to your cash back credit to use on the day!
No when you reserve your Daybed, Table and/Sofa you have the choice to pay in full or with just a 20% deposit.
If you have paid a deposit when booking, then the remaining balance for your booking must be paid 14 days (2 weeks) before the event. You can do this online by clicking on the link in your confirmation email. Failure to do so may result in your event space being resold.
Yes, once you have made the booking and paid the deposit you will be able to access an online portal where anyone can log in and pay off any amount with their own credit/debit card.
If you are having trouble making a payment for your reservation in any way then please speak to our Sales team and they will be happy to help. Email on firstname.lastname@example.org, via Facebook or call us on 0207 952 2919.
If you have not received your booking confirmation please check your spam or junk email. In the case that you have not received confirmation at all please contact our Sales Team via Email on email@example.com, via Facebook or call us on 0207 952 2919.
Each of our Daybed, Sofa and Table spaces has a Minimum Spend per person in addition to the Reservation Fee. This means that by booking you commit to spending at least a certain amount of money (euros) during the day on food & drinks.
On all our event pages you’ll see both the reservation fee price per person (paid online before you arrive) and the minimum spend amount per person (to be paid on the day). These amounts may be different per event so please check before booking..
When you arrive at the venue and are seated your server will take your minimum spend amount (cash or card) for your group and convert it into credit for you to start spending on food and drink during the event.
Yes! There are no restrictions on what you can spend your credit on at the event whether food or drink but it can only be used in the venue at the event you have selected.
The credit is linked to that particular event so if you do not use the full amount, it cannot be refunded or transferred. Check in with a server on the day to see how much you have left to make sure you spend it all!
If your bill at the end of the event exceeds your credit amount, the difference must be paid before leaving the venue.
As a guest of the Ibiza Rocks Hotel when you book an event space we’ll give you your full day bed, table or sofa Reservation Fee back as credit to put towards your minimum food and drinks spend on the day.
For example: say you’re looking to reserve a day bed for 4 people at a Poolside Session. The reservation fee is €30 per person which gives you your entry and bed for the day and there is a minimum spend of €30 per person on food and drink when you’re there.
When you book and pay for this day bed as a Hotel guest you’ll get your full Reservation Fee back as food and drink credit (€30) which in this example fully covers your minimum spend on the day.
Just make a day bed, sofa or table reservation through our website and on the check out page tick the box to declare you are a guest of the Ibiza Rocks Hotel. If you forgot to check the box don’t worry we can add this on after if required.
Yes the credit will be given to ALL guests of the Ibiza Rocks Hotel who book an event space
When you have made a booking you will be able to make changes to it by logging in at http://www.myeasol.com.
No there are no additional charges to making a change to your event booking online through our portal.
If you really do need to cancel, then first our team will help you to move your booking to a future date in the same year.
If no other date works for you and you still wish to cancel then unfortunately as per our terms and conditions you would just lose any balance or deposit you have paid.
In the unlikely situation that an event is cancelled and we are unable to accept your booking then our team will help to move you to a future date in the same year.
If no other date works for you, then we would process a full refund as per our terms and conditions
In the unfortunate event that you are unable to travel due to Covid, but the event(s) are operating as planned, then our team will help you to move your booking to a future date in the same year.
If no other date works for you, then we would look to issue you with a flexible voucher equal to what you have paid for your reservation so that you can join us the next summer.
If the headline artist(s) that are due to perform does not perform or is replaced you will have the option to not attend the event and receive a refund of the appropriate ‘in resort credit’. Please note that this applies only if the artist had been announced at the time you made your booking with us.
All cancellations must be put in writing from the email address used at the time of booking and sent to firstname.lastname@example.org. Any refunds on cancelled bookings will be subject to our cancellation policy listed in our Terms and Conditions.
Need a quick answer about bookings, events, upgrades, the best deals or simply some local island info? Our Sales Team are here to help.
Ibiza Rocks Hotel
Carrer de Cervantes, 27, 07820
Sant Antoni de Portmany,
Illes Balears, Spain