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Frequently Asked Questions

Hotel

Find answers to our most frequently asked questions regarding the hotel. Not found what you were looking for? Find our contact details below.

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FAQS

How old do I have to be to stay in the hotel? caret-down

The minimum age requirement to stay in the Ibiza Rocks Hotel is 18 years old and you must be 18 years old at the time of check in. There are no exceptions to this rule. All guests will be required to provide their passports on check-in and any guests found to be under the age of 18 (even if they turn 18 during their stay) will be asked to find alternative accommodation.

What time is check-in/check-out? caret-down

Check in time is 4pm. Rooms may be available to check in earlier but please ask at reception on arrival. If you arrive in the early hours please ensure you book from the previous day – reception is open 24 hours a day. Check out time is 11am*. Rooms may be available to extend past 11am – please ask at reception during your stay – subject to local charge and availability.

*If you booked direct with our Rocks Fully Flexible Plan you get an extra 2 hours in bed on check-out day as check out time is 1pm on this plan.

What is required at check-in? caret-down

After you have completed your booking and paid off your balance, you will receive a final booking confirmation. This will need to be provided at time of check-in.

There is a 30€ (cash) per room deposit payable on check in. This is per person and will be refunded on check out from the hotel. The deposit will be retained by the hotel in the event of the room not being checked out of at the required time.

The government charges ALL guests who come to the island an eco-tax. This is required upon check-in. For Ibiza Rocks Hotel this will be approximately 2.20€ per person, per night.

Do the rooms have air-conditioning? caret-down

All rooms in Ibiza Rocks Hotel have air conditioning included.

What should I do if I have any problems in resort? caret-down

If the unfortunate does happen and you have any problems or complaints whilst you are in resort then please report this as soon as possible to a member of the Reception Team.

If I'm staying at Ibiza Rocks Hotel do I still need to book for an event? caret-down

As a Hotel guest we strongly advise you purchase a day pass online before you arrive.

There is no minimum spend expectation for hotel guests and you will receive the full price of your Day Pass back as credit to spend on food and drinks on the day (this will be on a voucher card given to you at the welcome desk).

On some ‘Sold Out’ events there could be some final spaces held back for Hotel customers on a first come first served basis. Speak to our team in the Hotel to find out more.

 

Can I book Bed & Breakfast? caret-down

Yes and you can add breakfast when making your booking at a charge of 8€ per person, per day. If you wish to add this to your booking after you have booked, you can still do so by contacting our Hotel Sales Team via Email on hotelsales@ibizarocks.com or call us on 0207 952 2919. You can also add it on to your booking at reception at any point during your stay if you wish.

What time is Breakfast served until? caret-down

Breakfast is served from 8:30am through until 12pm, much later than many other hotels.

Do you offer all inclusive? caret-down

Unfortunately we do not offer all inclusive at Ibiza Rocks Hotel. However we do offer Bed & Breakfast for €8 per person, per day. If you wish to add this to your booking, you can do so by contacting our Hotel Sales Team via Email on hotelsales@ibizarocks.com or call us on 0207 952 2919. You can also add it on to your booking at reception at any point during your stay.

Do the rooms have safes? caret-down

In the Ibiza Rocks Hotel ‘in room’ safes can be rented on check-in, the charge is 5€ per night.

Find out more information on hotel rooms here.

Do the rooms have a kitchen? caret-down

Only our Rocks Basic, 1 Bedroom Apartment 2 Bedroom Apartments come with a basic kitchenette. All hotel rooms come with a small fridge for keeping drinks cold.

Find out more information on hotel rooms here.

Does the hotel have parking available? caret-down

There is not an on-site car park at Ibiza Rocks Hotel, however there are a number of free car parks surrounding the hotel within walking distance.

What if I leave something in the hotel? caret-down

We ask all guests to ensure they have taken all their personal belongings from the rooms before checking out.

The hotel will not accept responsibility for any items left behind and cannot accept responsibility for the safe return of the items. If you arrive home and notice you have forgotten something please contact the hotel on +34 971 347774.

Can all my friends watch a Poolside Session from my room balcony? caret-down

For security and safety purposes a maximum of 6 hotel guests will be allowed on a balcony. Any additional guests on the balcony will be removed by security. Any friends who maybe staying at another property will not be allowed to hotel rooms.

Are non-guests allowed into the hotel? caret-down

Ibiza Rocks Hotel is strictly guest-only. Non-guests are able to access to the venue if they have a ticket for the event taking place that day, however they will not be allowed to access any of the hotel rooms.

What happens if I test positive for COVID while in the Hotel? caret-down

If at any point during your stay you test positive for COVID there are strict government guidelines in place. You will be required to isolate for a minimum of 10 days from your positive test result and will be transferred to one of the island’s designated free quarantine hotels.

Before your transfer our team will support you as much as we can. You will need to remain in your Ibiza Rocks Hotel room until either your check out date or the date you are moved to the quarantine hotel (which ever is earlier). We charge €60 per room per night for each night after your original check out date.

Contact Us

Need a quick answer about bookings, events, upgrades, the best deals or simply some local island info? Our Sales Team are here to help.

PHONE: 0207 952 2919
EMAIL: HOTELSALES@IBIZAROCKS.COM
FACEBOOK MESSENGER: SEND MESSAGE

Ibiza Rocks Hotel
Carrer de Cervantes, 27, 07820
Sant Antoni de Portmany,
Illes Balears, Spain
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