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We're online 10am-6pm (GMT), 7 Days a week. But leave us a message anytime.

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Frequently Asked Questions

Poolside Sessions

Find answers to our most frequently asked questions regarding our poolside sessions. Not found what you were looking for? Find our contact details below.

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Events

Do I have to be 18+ to come to a Poolside Session? caret-down

Yes, entry at Ibiza Rocks is strictly 18+. You may be asked to provide identification on the door of the event.

Will the pool be open? caret-down

Yes our venue pool will be open this summer although there may be some restrictions in place to help with capacity and social distancing

What time do the events start and end? caret-down

Our events do have different start and finish times. For Poolside Sessions generally speaking the doors open at 2pm and close at 9pm

What time do I have to arrive by? caret-down

Last entry will be listed on the event pages. For Poolside Sessions is 5pm. If you have not arrived by this time then your Day Bed, Sofa or Table may be resold.

When will the lineup be announced? caret-down

Our Poolside Session line up for the summer is now available – special guests appearances may be planned across the season so watch this space

How COVID secure is the venue in Ibiza Rocks Hotel? caret-down

Your safety this summer, as every summer is always our number 1 priority and we want to ensure that you feel as comfortable and safe in our environment as possible whilst also maintaining an enjoyable holiday experience.

Last year Ibiza Rocks Hotel obtained the highest level certification for COVID-19 protocols and Health Risk Prevention, a certificate issued by the Spanish Tourism Ministry through the Institute for Spanish Tourism Quality. We will be maintaining these standards through 2021 and beyond.

You can read all about our safety measures here

Can I buy food at the venue? caret-down

Yes we have a delicious menu available to order to your space. We have options to cater for all dietary requirements whether vegetarian, vegan or gluten free

Is there disabled access at Ibiza Rocks? caret-down

Yes we have stairlifts and elevators across the hotel and venue to enable easy access.

Are there lockers at Ibiza Rocks? caret-down

Yes, there are lockers available to rent for the day. Premium space holders have a locker space included in their reservation.

Do I need to print my confirmation / tickets? caret-down

You are not required to print off your booking confirmation, as long as you can present it on your phone or mobile device on arrival you will be able to enter the Venue.

Can we arrive without the lead booker? caret-down

Yes, as long as you have a copy of the booking confirmation on you (can be on a mobile device), and let the Team know your lead booker will be joining you later, you will be able to enter

Can I reserve a space on the day? caret-down

Not necessarily, You can take the chance that spaces will be available to book on the day from our venue team. However, if you really want to be there we would strongly recommend booking in advance so you don’t miss out! That goes for Hotel and non-Hotel guests

Do I need to wear a mask? caret-down

At the time of writing this answer you are required to wear a mask when moving around the venue, hotel reception and any other public areas but not if you are seated at your Table, Bed, Sofa or in the pool.

Please ensure you bring a mask with you we will have some additional ones at Reception should you need one.

Is there anything I should / shouldn’t remember to bring? caret-down

All you are required to bring to a Poolside Session is a copy of your booking confirmation which can be presented on your phone or mobile device. We would recommend bringing sun cream and a towel should you decide to take a dip in the pool. Poolside lockers are available in case you bring any valuables. (Towels and lockers included in premium bookings)

How can I get to Ibiza Rocks? caret-down

If you are staying in San Antonio then Ibiza Rocks is just a five minute walk from the West End and Sunset Strip. It won’t cost you any more than €10 if travelling by Taxi in San An.

For those not staying in San Antonio, you can get a bus from most resorts on the island to the San Antonio Bus Station which is then around 10 minutes walk to Ibiza Rocks. There is also a taxi rank just outside the hotel for when you are leaving.

Contact Us

Need a quick answer about bookings, events, upgrades, the best deals or simply some local island info? Our Sales Team are here to help.

PHONE: 0207 952 2919
EMAIL: HOTELSALES@IBIZAROCKS.COM
FACEBOOK MESSENGER: SEND MESSAGE

Ibiza Rocks Hotel
Carrer de Cervantes, 27, 07820
Sant Antoni de Portmany,
Illes Balears, Spain
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