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Frequently Asked Questions | Ibiza Rocks FAQ
Frequently Asked Questions | Ibiza Rocks FAQ

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FREQUENTLY ASKED QUESTIONS

Find answers to our most frequently asked questions. Need more help? Click below.

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Day Beds, Sofas & Tables

What is the minimum spend? Frequently Asked Questions | Ibiza Rocks FAQ

All of our Elevated Event Experiences are based on a minimum spend. The minimum spend is the amount that you pay to book. Once you have paid your 50% deposit and the remaining balance, the full amount is then converted into credit for you to spend on food and drink throughout the event.

Here’s an example:

○ For a Central Sofa for a group of 8 people with a 800 euros minimum spend a 50% deposit of 400 euros is required to confirm the booking. 

○ The remaining balance of 400 euros can be paid at any time leading up to the event or on arrival at the venue. 

○ The full 800 euros that has been paid is then converted into food and drink credit for you to use throughout the event. 

Do I need to buy a ticket for the event as well? Frequently Asked Questions | Ibiza Rocks FAQ

You do not need to buy an event ticket or pay a cover charge if you have an EEE booking. Your event entry is included within the booking.

When do I pay the remaining balance of my minimum spend? Frequently Asked Questions | Ibiza Rocks FAQ

We advise settling your remaining balance prior to arrival to reduce entry time. This can be done with a remaining balance payment request via email, alternatively, you can pay on arrival at Ibiza Rocks on the event day.

What’s included in my EEE booking? Frequently Asked Questions | Ibiza Rocks FAQ

All EEE bookings include a private Bed, Sofa or Table on The Balcony or The Terrace, event access, your minimum spend to redeem packages, drinks and/or food, a dedicated Host overseeing your experience and who you can order from throughout the event. 

What if I have already bought a General Admission ticket? Frequently Asked Questions | Ibiza Rocks FAQ

If you already have General Admission tickets, we will arrange the face value refund of them for you once we have received your 50% deposit to confirm an EEE booking. We will not be able to refund the face value of the General Admission tickets once the event has started. Please contact concierge@ibizarocks.com to arrange this or complete our form here.

What if I am staying at the hotel? Frequently Asked Questions | Ibiza Rocks FAQ

All Hotel guests get up to a €150 reduction on any EEE booking, just get in touch with our Concierge Team for more info.

HOW DO I CONFIRM MY EEE BOOKING? Frequently Asked Questions | Ibiza Rocks FAQ

To confirm your EEE booking we require a 50% deposit payment. Please contact concierge@ibizarocks.com to make a booking. 

What time do I have to arrive? Frequently Asked Questions | Ibiza Rocks FAQ

All bookings must arrive before 5pm. If you have not arrived by this time then your Bed, Sofa or Table may be resold.

Can I cancel/move my booking? Frequently Asked Questions | Ibiza Rocks FAQ

All deposits are non-refundable. You must give us at least 7 days notice of wanting to move your booking to an alternative date, we will do our best to accommodate your request, subject to availability.

Are there any hidden fees? Frequently Asked Questions | Ibiza Rocks FAQ

There are no cover charges for a Bed, Sofa or Table. Your full minimum spend is converted into credit for packages, drinks and/or food. An optional 5% service charge is added to all bills in EEE.

Can I go to the main pool and dance floor? Frequently Asked Questions | Ibiza Rocks FAQ

Of course! Get yourself to the pool or dance floor, your Bed, Sofa or Table will still be yours when you come back.

Where can I find the Terms & Conditions? Frequently Asked Questions | Ibiza Rocks FAQ

For a full breakdown of Terms & Conditions, please visit this page.

Need help?

Our Team are online 10am-6pm (GMT) Monday to Friday but leave us a message anytime.

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