1. Who We Are

Controller: IBIZA ROCKS HOTEL PROMOCIONES S.L.
CIF: B57615809
Address: Calle Cervantes 27, 07820 – San Antonio, Baleares, Spain
Contact Email: info@ibizarocks.com

2. What Personal Data We Collect

We may collect the following categories of personal data:

• Full Name
• Email Address
• Phone Number
• Gender and Preferences
• Contact Preferences
• Purchase History

This data is collected through online forms, account creation, purchase activity, and marketing interactions with your consent.

3. How We Use Your Data

• To deliver personalised offers, updates, and event information
• To process transactions
• To provide customer support
• To improve our services through data analysis and trend monitoring

We may use limited profiling to enhance personalisation. This does not involve automated decision-making with legal or similarly significant effects.

4. Legal Basis for Processing

• Consent (Article 6(1)(a) GDPR)
• Legitimate Interests (Article 6(1)(f) GDPR)
• Legal Obligations

You may withdraw your consent at any time by contacting info@ibizarocks.com or using the unsubscribe link in our communications.

5. Data Retention

• Contact Details: Retained while you remain subscribed or until you withdraw consent
• Purchase Records: Retained as needed for customer service and legal compliance

Data is securely deleted or anonymized when no longer needed.

6. Sharing Your Data

We do not sell your personal data. We may share it in the following cases:

a) Service Providers

We work with providers for email/SMS, WhatsApp messaging, CRM systems, and analytics. These partners act as data processors and are bound by GDPR-compliant agreements.

b) Event Partners

Data may be shared with event promoters or artists if:

• It is necessary to deliver the event
• You have explicitly opted in to their marketing communications

c) Legal Requirements

Data may be disclosed to comply with legal obligations.

d) Business Transfers

In the event of a merger or acquisition, your data may be transferred as part of business assets. You will be notified of such changes.

7. International Transfers

Some providers may process data outside the EEA. We ensure that appropriate safeguards, such as Standard Contractual Clauses or adequacy decisions, are in place.

8. Data Security

We implement physical, technical, and organisational measures, including:

• Encrypted communications
• Access controls and authentication
• Secure data storage

9. Your Rights Under GDPR

You have the right to:

• Access your data
• Correct inaccuracies
• Request erasure
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with the Spanish Data Protection Authority (AEPD)

To exercise your rights, contact info@ibizarocks.com.

10. Children’s Privacy

We do not knowingly collect data from individuals under 16. If you believe this has occurred, contact us for removal.

11. Cookies and Tracking

We use cookies to personalise content and analyse traffic. For more information, see our Cookie Policy.

12. External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies.

13. Updates to This Policy

This policy may be updated periodically. The latest version will always be available on our website, with material changes clearly communicated.

14. Contact Us

If you have any questions about this Privacy Policy, contact:

IBIZA ROCKS HOTEL PROMOCIONES S.L.
Calle Cervantes 27
07820 – San Antonio, Baleares, Spain
Email: info@ibizarocks.com