Travel Terms and Conditions
These booking conditions together with the other information contained on this website form the basis of your contract with IBIZA ROCKS HOTEL PROMOCIONES S.L. Please read them carefully as they set out our respective rights and obligations.
We do not sell or offer for sale any “packages” or act as an “organiser” within the meaning of The Package Travel, Package Holidays and Package Tours Regulations 1992.
1.1 Booking of Travel Suppliers products through this web site (the “Site”) is subject to these terms and conditions (the “Terms and Conditions”) and the specific Booking conditions of your relevant Travel Supplier(s). It is your responsibility to ensure that you have read, understood and agree both prior to booking.
1.1 a) Travel; Suppliers; Ibiza Rocks Hotel Promociones S.L. act as an interface between you and various third party suppliers of travel services (“Travel Suppliers”) through which you can book any product(s) you choose as a result of the searches performed through our website. Travel Suppliers include, among others, hotels, hotel chains, airport transfer providers.
1.1b) When Ibiza Rocks Hotel Promociones S.L. process your booking the contract for the travel services you choose will be between you and the Travel Supplier. The Travel Suppliers’ Booking Conditions are stated below and will apply to your booking and you must agree them before Livemusic Events SL can process your booking request.
1.2 In these conditions a reference to:
1.3 Please read the Terms and Conditions carefully. They apply to all bookings made with IBIZA ROCKS HOTEL PROMOCIONES S.L. and to all members of your party.
2.1 Your contract of accommodation for Ibiza Rocks Hotel is with IBIZA ROCKS HOTEL PROMOCIONES S.L. Airport transfers (if applicable) are contracted and fulfilled by HOLIDAY TAXIS with whom responsibility lies to fulfil this service. We accept no liability in relation to any other arrangements that you book or for the acts or omissions of the Accommodation Provider or other person(s) or party (ies) connected with such arrangements.
2.2 It is important to check carefully the details of your booking. If you want to cancel or change your booking later, you may have to pay amendment or cancellation charges (set out below). This can be the full price of the accommodation.
2.3 In parties of two or more people, the person who makes the booking, entering their name as the “Lead Passenger”, accepts responsibility for making all payments to us for all members of the party. We will send all vouchers and other information to the “Lead Passenger”, who is responsible for ensuring that the other members of the party are kept fully informed.
2.4 Ibiza Rocks Hotel accommodation is available to ADULTS ONLY. We will only accept bookings and check-in those aged 18 + at the time of arrival to the accommodation. This is a strict policy and those under age will be refused check-in. We will not be held responsible for any bookings made that do not follow this procedure. No refunds can be administered if this rule in not followed.
3.1 All prices are set in the EURO currency, prices displayed in any other currency (including GBP sterling) are INDICATIVE ONLY. Any price presented on the website when selecting any other currency than EURO’s (including GBP Sterling) are based on an indicative exchange rate. Upon checkout, depending on your payment method and card supplier, you may be given the option to pay in another currency (including GBP Sterling). If you choose to pay in Sterling the final price charged to your account will depend on both the rate of any commissions applied by the card payment provider together with the effect of any differential in the exchange rate applied by your own bank / card provider compared to our indicative rates. Your invoice will show the confirmed Euro rate and payments paid in Euros.
3.2 IBIZA ROCKS HOTEL
If your holiday is above eight (8) weeks prior to departure you will be paying a deposit of 10%* of the total cost of your booking. The rest must be paid 8 weeks before check-in and can be paid in installments by contacting our Travel Team.
– The full balance of your booking will be paid 54 days (8 weeks) before your hotel check in date.
– If you book within 54 days (8 weeks) of your check in date then the full payment will be required.
PLEASE NOTE: THE DEPOSIT PAID AGAINST YOUR BOOKING IS NON-REFUNDABLE.
3.3 If we have still not received full payment for your booking after 14 days of the due date, deposits will be lost and bookings will be cancelled. Bookings may be reinstated, however will be subject to availability and prices will be adjusted according to the rates on the day. By paying a deposit or the full amount, you are entering a contract and accepting these booking conditions.
3.4 Payments may be made by any major credit or debit card. We use sophisticated encryption technology to ensure your credit card details are secure. We do not accept laser cards or cash cards.
3.5 If a booking is made within 72 hours of departure it is compulsory that the credit card used to confirm the booking is presented to the Hotel reception at check-in. Failure to present this card may mean the reservation is rejected unless a cash payment is made to the Hotel.
3.6 Payment for incidental extras has to be made directly to the Accommodation Provider when you check out.
3.7 Your payment will be fully invoiced by IBIZA ROCKS HOTEL PROMOCIONES S.L. a company registered in Spain with registration number B57615809 and registered address at Travesia del Mar 7 Bajos 07820 San Antonio, Baleares, Spain;
4.1 Once your payment has been received and processed we will send you a CONFIRMATION INVOICE to the email address you provided during the booking process. Once the final balance has been paid you will be sent a receipt showing that this payment has been completed. Please ensure your email address is entered correctly as receipts for payments can only be sent once at the time of payment
5.1 Airport transfers are offered by our preferred partner HOLIDAY TAXIS. Should you choose to book through them, you are bound by their Terms & Conditions. We are not responsible for the delivery of this service. For booking and full terms & conditions please visit HolidayTaxis.com.
6.1 When you arrive at the Hotel you will be required to present your ORIGINAL BOOKING CONFIRMATION to the reception staff that will be retained by the Hotel staff for internal use. The accommodation provider will need your PASSPORT(S) on arrival as they are required to take some essential information by law.
6.2 Ibiza Rocks Hotel is a lively, party hotel however rules do need to be in place to ensure you and our other hotel guests get everything they need from their holiday, including sleep! When you book Accommodation through IBIZA ROCKS HOTEL PROMOCIONES S.L, you accept responsibility for the proper conduct of yourself and your party during your stay. The Accommodation Provider reserves the right to terminate the agreement if at any time you or any member of your party, in their reasonable opinion, conduct is improper. The Accommodation Provider also reserves the right to evict on the basis of antisocial/illegal behavior or behaviour that presents a risk to other guests / staff. Full cancellation charges will then apply and no refund will be given. Furthermore, we or the Accommodation Provider shall be under no obligation whatsoever to pay compensation or meet any costs or expenses you may occur as a result of their terminating your stay in accordance with this paragraph.
If your actions or those of any member of your party cause damage to the accommodation in which you are staying, you agree to fully indemnify us against any claim (including legal costs) made against us by the Accommodation Provider. You will also be liable to make a reimbursement before the end of your stay to the Accommodation Provider for any such damage caused.
6.3 BREAKAGES / ROOM DAMAGE. You will be held responsible to pay for breakages or damage to your room. When checking into your room, if you notice anything broken or missing then please report this to the host team or reception within 24 hours and we will replace or repair it wherever possible. Please note it is important that you do report this information to reception as you may be charged.
6.4 ROOM DEPOSIT – There is a 30€ (cash) per room deposit payable on check in. This is per room and will be refunded on check out from the hotel. The deposit will be retained by the hotel in the event of the room not being checked out of at the required time. In the case that the deposit has not been collected at the time of check-out, a refund will not be available through any means once check out has been completed.
6.5 HOTEL CHECK IN TIMES at Ibiza Rocks is from 16:00hrs, although if your room is ready, you will be able to check in sooner. During busy times sometimes your room may take longer so please be patient if this is the case. The reception is open 24 hours a day; if you arrive in the early hours of the morning please book your room from the day before to ensure you can check in straight away. There are luggage rooms and showering facilities for you if have a waiting period between check in times.
6.6 SPECIAL REQUESTS – If you have any special requests that do not form part of the standard services for the Accommodation please let us know in writing at the time of booking. We will pass on all such requests to the relevant Accommodation Provider, but unfortunately cannot guarantee that they will be met. Further, if the Accommodation Provider is unable to meet such requests, neither we nor they can have any liability to you in this respect.
6.7 PERSONAL BELONGINGS – For peace of mind personal belongings and items of value should be kept in the in room safety deposit box. These boxes are available for a small daily payment from reception. We accept no liability whatsoever for any accident, loss or damage to your property unless such loss is demonstrably due to our negligence. LOST PROPERTY – we or the hotel accept no responsibility for any property left / lost at the hotel. We will not be able to return any items left at the hotel once you have departed the resort.
6.8 HOUSEKEEPING – The Hotel(s) endeavor to provide a housekeeping service 3 days a week with towel changes at 3 times per week. Bed linen changes take place at least once per week. If the housekeeping team is unable to access your room during the day due to your occupation, please advise reception and housekeeping will visit your room as soon as possible. PLEASE NOTE: our cleaners are not allowed to move your belongings and will only clean your room if they are able to access the surfaces, therefore if you wish your room to be cleaned please leave all areas tidy.
6.9 HOTEL CHECK OUT time is a strict 11AM. This allows the Hotel to ensure rooms can be ready for the 4pm Check-In. Depending on availability, it may be possible for you to purchase late check-out. Please request late check out the day before you are due to depart. Prices and availability varies depending on dates of stay. This cannot be booked before travel.
All properties provide shower and changing facilities should you have already checked out and require them on departure day.
6.10 TOURISM TAX – Customers visiting the Balearic Islands are required to pay a Sustainable Tourism Tax which was introduced by the Spanish authorities for all stays since 01/07/16. This tax will be collected by the hotel at the time of check in and will be €2.20 per person per day for 2020.
6.11 HOTEL WRISTBAND – Once you have checked in to Ibiza Rocks Hotel each member of your booking will be provided with a Hotel Wristband. This is the key to your room but also identifies yourself as a guest of the hotel. Wristbands must be worn at all times and there is a €30 charge for replacing the wristband.
6.12 HAIR & BEAUTY – Hair and makeup artists are permitted to come into the hotel if there isn’t an event taking place at the time. Hair and makeup artists must leave their name with our host team and security at the entrance to the hotel, once they’re finished they must let the team know when they’re leaving. If it is an event day they will not be allowed in the hotel unless they leave before the start of the event.
7.1 All Ibiza Rocks Pool Parties and events, as well as other branded events will take place in the Ibiza Rocks Hotel on selected dates in May, June, July, August and September. All event programs, days and dates are subject to change. Any specific artists or event programs presented at time of booking are not guaranteed to be the eventual artist or event program operated during your stay. However, where an artist has been announced at the time of you booking, the conditions of 7.3 below will apply.
For guests staying in the Ibiza Rocks Hotel your stay includes general admission entry to all events taking place in the Ibiza Rocks Hotel during the dates of your stay. Any Ibiza Rocks Group promoted events that take place outside of the Ibiza Rocks Hotel venue are not included and may be subject to an additional charge. VIP upgrades for all events available on request. For updates check out https://www.ibizarocks.com/vip/ or contact firstname.lastname@example.org.
7.2 During all pool parties & events only the guests booked into the room will be allowed to watch the event from the balcony. Any additional guests on the balcony will be removed by security.
7.3 PLEASE NOTE – All pool parties & events are not only limited to Hotel guests, we operate as a festival venue and the general public can purchase tickets. During the pool parties & events the drinks prices will be increased.
7.4 NON-APPEARANCE OF HEADLINE ACT OR EVENT CANCELLATION- If the headline artist that plays during your stay at the Hotel does not perform or is replaced you will have the option to not attend the concert and receive a refund of the appropriate entertainment supplement. Please note that this applies only if the band/act had been announced at the time you made your booking with us. If the gig is cancelled completely then you will be entitled to a refund of the appropriate entertainment supplement for this event.
7.5 SET TIMES OF EVENTS – Set times for our events are not announced in advance and are subject to change. Our advice is to always head down to the Venue before 4pm to ensure that you do not miss any of the headline acts.
8.1 If you have a complaint while you are staying at the Accommodation, you must inform our Host Team in resort immediately in order to give them the chance to resolve the problem. A report form MUST be completed with a member of our host team whilst you are in resort. Any right to compensation will be lost if you fail to do this. If you are not offered a report form please ask to speak with our Customer Service Manager.
8.2 If the issue is not resolved to your satisfaction, you should contact our Customer Service Manager via the host team. We will act as an intermediary to try and rectify the problem. In the event that we are unable to do so and you wish to take matters further, you must do so directly with the Accommodation Provider concerned.
8.3 If you made a booking through an agent or third parties please direct any complaints to the booking agent in the first instance, they will make contact with the Accommodation Provider on your behalf to get a resolution.
If you want to change any aspect of your booking after we have sent your confirmation, we will do our best to help. However, there is no obligation to make any change. Should you wish to cancel your booking completely then the following cancellation charges will apply:
If you cancel your stay more than 14 days before your Check In Date = loss of deposit amount.
If you cancel your stay less than 14 days before Check In Date = loss of 100% of total booking amount
CANCELLATIONS or PART CANCELLATIONS must be received in writing via email to either email@example.com. Please quote the Booking Reference in all correspondence.
All AMENDMENT requests must be made through our Travel Team who you can email on firstname.lastname@example.org. An ADMINISTRATION FEE of 30 Euros per change will apply to ALL amendments if our Sales Team is involved in addition to any cancellation fees.
If you amend your stay less than 14 days before Check In Date = you will not be entitled to any form of refund.
If you wish to make any change to your booking while on holiday (e.g. upgrading accommodation or extending your stay), all requests are subject to availability and any extra cost must be paid immediately direct to the hotel reception.
In the unforeseen circumstance that we cannot fulfill your accommodation booking in full or part of, then we will endeavor to provide accommodation of a similar standard (star rating). In this instance access to the Ibiza Rocks Hotel and events will still be part of the booking. In this circumstance we will compensate each member of the party a maximum of €50 per person in the form of vouchers to be used at Ibiza Rocks Hotel. This will be in full and final settlement.
We strongly recommend that you take out adequate and comprehensive Holiday Insurance for peace of mind and we have proudly partnered up with Just Travel Cover to help you find Travel Insurance ahead of your next holiday to Ibiza. Sorting out your Travel Insurance is just as important as deciding which club nights you are going to go to and with Just Travel Cover; flight delays, lost items and thefts are covered, which can all be costly if you’re not properly insured.
Maintenance, changes and improvements take place all year round. No compensation will be offered if a facility is unavailable, but the Accommodation Provider will endeavor to provide a suitable alternative. During the quiet months only one restaurant or bar may be open.
We cannot be held responsible for the failure of public services (e.g. water, gas, electricity etc.) or for any disturbance that is beyond our control. In all cases including personal injury or death, our liability to you for the total of all claims arising out of your holiday with us, is limited to the cost of the booking.
All prices are correct at the time of publication, but may change without notice, with the exception of confirmed bookings. Confirmed bookings will not alter.
All Ibiza Rocks properties and facilities are exclusive to customer use only; outside guests will not be permitted access to the hotel without a valid wristband.
The Hotels reserve the right to refuse any booking.