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Ibiza Rocks Hotel awarded Safe Tourism certification for COVID security

2020 Safety Measures

Your safety is our top priority so for summer 2020 we’ve put a wide range of extra measures in place in our venue to keep you and all our staff as comfortable and safe as we possibly can.

After a few intense weeks and a thorough external audit, we are delighted to announce that Ibiza Rocks Hotel has now obtained the highest certification on COVID-19 protocols and Health Risk Prevention, a certificate issued by the Spanish Tourism Ministry through the Institute for Spanish Tourism Quality.

This is a great achievement and the result of great teamwork and spirit. We are deeply proud of all the different departments at the Hotel and how well they have adapted to the new circumstances being able to operate one of the safest spaces in Spain.

Thank you for your understanding and if you have any further questions please let us know.

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What we need from you

Social distancing wise in Spain it is necessary to keep a 1.5 metre distance from other groups at all times so we ask you to stick with your friends.

Please refrain from standing up, dancing and moving around too much in the venue as this is considered as a risk in these current times. We urge you to remain seated at your beds.

Access to the Venue Pool will be limited capacity and only available on certain events

Please make sure you frequently wash your hands – for your own protection as well as others.

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Wear your face mask

In Spain it is currently mandatory to wear a face mask in public. The police have the power to enforce fines of up to €100 for non-use. There are exceptions around eating & drinking and in certain spaces like the beach for example.

Inside the Hotel you are required to wear a mask when moving around passing through corridors, reception and any other public areas but not if you are eating/drinking in our venue.

Please ensure you bring a mask with you we will have some additional ones at Reception should you need one. Our team can answer any questions on arrival, or if you would like to in advance send us an email to customerservice@ibizarocks.com

Venue Shots – Lovely Laura-6

Keeping you safe in the venue

Social Distanced layout
The layout of the Venue has been altered to achieve the required social distancing measures.
Beds, sofa’s and tables will be used throughout the entire Venue with strict distances maintained throughout. Customers must pre-book to secure access to the venue to ensure we can safely manage numbers – more information will be released on this soon.

Table Service
To ensure and adhere to strict social distancing measures, our bars will not be accessible to customers as we will be operating tables, bed & sofa service only.

Venue Access
Access to the Venue will be tightly controlled with dedicated time slots to ensure flow of customers into the Venue is managed efficiently.  Additional entry/exit access points to the Venue will be used to support social distancing.

Hand Sanitisers
Foot operated hand sanitisers and safety bins will be widely available across the Venue and available to all guests.

Safety Signage
Safety signage is displayed throughout the Venue to ensure customers and team members adhere to the safety measures in place.

Contactless Solutions
To limit cash handling or sharing of items services like contactless payment solutions and QR code menus will be made available.

Cleaning
The daily cleaning of the Venue will be increased and all beds, tables and sofa’s will be deep cleaned daily after each use.

Face Masks
It is mandatory to wear a mask at all times unless consuming food or drink inside the venue. Masks are also mandatory outside of the hotel on public roads or outdoor spaces.

Please ensure you bring a mask with you. Masks will be available at the hotel however, these will be charged for.

Ibiza Rocks Hotel Team

Keep you safe in the Hotel

Checking In
Our check in process will be automated to avoid contact between our customers and employees.

Safety Signage
Safety signage is displayed throughout the hotel to ensure customers and team members adhere to all the safety measures in place.

Safety Screens
Safety screens will be installed at key interaction points in the Hotel (such as Reception) to keep physical distance between staff and customers. Foot operated hand sanitisers and safety bins will be widely available also be available to all guests.

Hand Sanitisers & Safety Bins
Foot operated hand sanitisers and safety bins will be widely available across the hotel and available to all guests.

Social Distanced layout
The layout of our bars, restaurants and public areas of the Hotel will be altered to achieve the required social distancing measures. There will be maximum capacities placed on certain areas of the Hotel too to help with this.

Contactless Solutions
To limit cash handling or sharing of items services like contactless payment solutions and QR code menus will be made available.

Cleaning
The daily cleaning of all public spaces will be increased. All air-conditioning (A/C) filters in public spaces will be disinfected and ventilated daily.

Face Masks
Guests are required to wear a mask when passing through corridors, reception and any other public areas inside the hotel.

Rocks Room | Ibiza Rocks Hotel

Keeping you safe in the rooms

Cleaning
Our housekeeping team are trained on how to clean your room thoroughly to ensure that any chance of contamination is reduced.

Room Access
Housekeepers will not enter hotel rooms to clean when customers are present in them to limit contact.

Air-conditioning
All room air-conditioning (A/C) filters will be disinfected and ventilated after check-out and prior to new arrivals entering their room.

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Our team keeping you safe

Staff Training.
All of Team Rocks prior to starting their role will have comprehensive Covid-19 training.

Staff Temperature Checks.
All of Team Rocks will have their temperature checked at the beginning of every shift to ensure it does not exceed 37°C.

Personal Protective Equipment & Uniform
All our customer facing employees will be wearing appropriate protective equipment to protect both you and themselves. Our team must change into their uniform only when inside the Hotel and wash their uniform daily at home.

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Before You Travel

EHIC
An EHIC gives UK nationals the right to access state-provided healthcare during a temporary stay in another EU country (even during the transition period). An EHIC is not a replacement for travel insurance. Make sure you have both before you travel.

APPLY NOW

Travel Insurance
We always recommend to procure travel insurance for any holiday.

FIND OUT MORE

Ibiza Is Open!

With our Ibiza 2020 deals book now and get a huge 20% OFF all rooms, new daily poolside sessions, huge resort discounts and more included in your stay. It’s time to get your holiday countdown restarted…

We’ll see you by the pool!

Find Out More

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Got a question?

We're online 10am-6pm (GMT) Monday to Friday. But leave us a message anytime.

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