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Putting Safety First

Your safety is our top priority so this summer we’ve put a wide range of extra measures in place in our venue to keep you and all our staff as comfortable and safe as we possibly can.

We have partnered with SGS, the world’s leading inspection, verification, testing and certification company who are working closely with us to obtain the “Safe Tourism Certified” certification from the ICTE (Spanish Tourist Quality Institute) in our Hotel & Venue.

Be assured that with these measures Ibiza Rocks Hotel and Ibiza Rocks Venue are following all the protocols as set out Spanish public health authority and have a contingency plan in place in case of any infections.

Thank you for your understanding and if you have any further questions please let us know.

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Inside the Venue

Social Distanced layout
The layout of the Venue has been altered to achieve the required social distancing measures.
Beds, sofa’s and tables will be used throughout the entire Venue with strict distances maintained throughout. Customers must pre-book to secure access to the venue to ensure we can safely manage numbers – more information will be released on this soon.

Table Service
To ensure and adhere to strict social distancing measures, our bars will not be accessible to customers as we will be operating tables, bed & sofa service only.

Venue Access
Access to the Venue will be tightly controlled with dedicated time slots to ensure flow of customers into the Venue is managed efficiently.  Additional entry/exit access points to the Venue will be used to support social distancing.

Hand Sanitisers
Foot operated hand sanitisers and safety bins will be widely available across the Venue and available to all guests.

Safety Signage
Safety signage is displayed throughout the Venue to ensure customers and team members adhere to the safety measures in place.

Contactless Solutions
To limit cash handling or sharing of items services like contactless payment solutions and QR code menus will be made available.

Cleaning
The daily cleaning of the Venue will be increased and all beds, tables and sofa’s will be deep cleaned daily after each use.

Ibiza Rocks Hotel Reception

Inside the Hotel

Checking In
Our check in process will be automated to avoid contact between our customers and employees.

Safety Signage
Safety signage is displayed throughout the hotel to ensure customers and team members adhere to all the safety measures in place.

Safety Screens
Safety screens will be installed at key interaction points in the Hotel (such as Reception) to keep physical distance between staff and customers. Foot operated hand sanitisers and safety bins will be widely available also be available to all guests.

Hand Sanitisers & Safety Bins
Foot operated hand sanitisers and safety bins will be widely available across the hotel and available to all guests.

Social Distanced layout
The layout of our bars, restaurants and public areas of the Hotel will be altered to achieve the required social distancing measures. There will be maximum capacities placed on certain areas of the Hotel too to help with this.

Contactless Solutions
To limit cash handling or sharing of items services like contactless payment solutions and QR code menus will be made available.

Cleaning
The daily cleaning of all public spaces will be increased. All air-conditioning (A/C) filters in public spaces will be disinfected and ventilated daily.

Rocks Room | Ibiza Rocks Hotel

Inside the Rooms

Cleaning
Our housekeeping team are trained on how to clean your room thoroughly to ensure that any chance of contamination is reduced.

Room Access
Housekeepers will not enter hotel rooms to clean when customers are present in them to limit contact.

Air-conditioning
All room air-conditioning (A/C) filters will be disinfected and ventilated after check-out and prior to new arrivals entering their room.

Ibiza Rocks Hotel host team

Our Team

Covid-19 Testing.
All of Team Rocks will have had a test to ascertain if they have had or have Covid-19.  Any team member who returns a positive test result will self-isolate for a minimum of 14 days.

Staff Training.
All of Team Rocks prior to starting their role will have comprehensive Covid-19 training.

Staff Temperature Checks.
All of Team Rocks will have their temperature checked at the beginning of every shift to ensure it does not exceed 37°C.

Personal Protective Equipment & Uniform
All our customer facing employees will be wearing appropriate protective equipment to protect both you and themselves. Our team must change into their uniform only when inside the Hotel and wash their uniform daily at home.

Ibiza Is Open!

With our Ibiza 2020 deals book now and get a huge 20% OFF all rooms, new daily poolside sessions, huge resort discounts and more included in your stay. It’s time to get your holiday countdown restarted…

We’ll see you by the pool!

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Need help?

Our Team are online 10am-6pm (GMT) Monday to Friday. Leave us a message anytime.

sarah (1) lisa (2) Travel Team Harry

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