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COVID-19 (CORONAVIRUS) UPDATE

INFORMATION AS OF 01 APRIL 2020

The Spanish Government have announced they will be extending their current measures for a further two weeks until at least 14th April.  At this moment in time, this does not impact the planned opening of Ibiza Rocks Hotel in early May for the summer season and so doesn’t impact your booking with us.

Stay safe and we look forward to seeing you in Ibiza in the summer – your Ibiza Rocks team.

 

FAQ'S

What date is Ibiza Rocks Hotel due to open? COVID-19 (CORONAVIRUS) | Ibiza Rocks Hotel

The Hotel will open for the summer as planned on 30th April, with the 1st events taking place on May 15th and our team are busy preparing the hotel and venue.

I have seen Ibiza being referenced in the Media about bars & clubs closing, is this true? COVID-19 (CORONAVIRUS) | Ibiza Rocks Hotel

The Spanish Government have declared a state of emergency for the next 2 weeks and as part of their preventative measures, bars and clubs have some restrictions on them. At the moment this is just a measure for a 15 day period from March 13th. As and when this changes, we will update this Q&A but at the moment this does not affect Ibiza Rocks.

What happens to my booking if it is declared by the Government not to travel to Ibiza? COVID-19 (CORONAVIRUS) | Ibiza Rocks Hotel

In the first instance our normal booking and cancellation terms apply in all situations and these are not varied by Government announcements, except in the potential situation where such government policy were to mean the actual closure of the hotel – which at this point in time we do not anticipate. Should the hotel be closed we will be immediately be in touch to explain your options.

What happens to my booking if my flight operator cancels my flight? COVID-19 (CORONAVIRUS) | Ibiza Rocks Hotel

Again, we always recommend that you procure travel insurance and it would be your insurance that you would need to contact if this was indeed the case. Your airline may offer you an alternative date(s) and if this is was to be the case, then please contact us at hotelsales@ibizarocks.com as we will look to amend you booking where possible.

If my booking is affected, can I change to another date? COVID-19 (CORONAVIRUS) | Ibiza Rocks Hotel

If you want to amend your hotel booking to another date in 2020, then yes you can do that with zero amendment fee and all you need to do is contact our Hotel Sales Team to check date options – hotelsales@ibizarocks.com.

What are Ibiza Rocks’ Terms & Conditions (T&C)? COVID-19 (CORONAVIRUS) | Ibiza Rocks Hotel

Please use the following link to view our Hotel T&C’s – https://www.ibizarocks.com/travel-terms/ and this link for our event T&C’s – https://www.ibizarocks.com/event-terms/

INFORMATION AS OF 16 MARCH 2020

The EU have announced they will restrict all non-essential travel within the EU for a minimum 30-day period, which applies until at least the 3rd week of April.   At this moment in time, this does not impact the opening of Ibiza Rocks Hotel in early May for the summer season and so doesn’t impact your booking with us.

Stay safe and we look forward to seeing you in Ibiza in the summer – your Ibiza Rocks team.

INFORMATION AS OF 14 MARCH 2020

Current Spanish Government and any Tour Operator restrictions on travel to Spain are only for an approximate 3 week period from March 13th, so they do not affect Ibiza Rocks opening on 30th April 2020 for the summer. Please see our FAQ’s below which we will keep fully updated.