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Your Ticket Options

As an Ibiza Rocks ticket holder affected by the enforced cancellation of events you can see all of the options currently available to you here. Take a look at what will work best for you and use the form at the bottom of this page to submit your request. Our Events Team can help with any further questions.

Option 1

Upgrade and Save

Still heading to Ibiza this summer? Reserve an Elevated bed, sofa or table for any of our new Poolside Sessions and as a ticket holder we’ll offer a 100 euros reduction on your total minimum spend, a free bottle on us plus we’ll process a face value refund of your existing tickets as your entry will be included with the Elevated booking.

With this option you get:

  • A reserved space. We’ll have a table, bed or sofa to suit your group size reserved for you within our new socially distanced venue lay out.
  • Ultimate flexibility. You can upgrade to any of our Poolside Sessions events on our 2020 calendar
  • Pay as you go on the day. You’ll be able to pay for your food and drinks on the day as you order from our team. Please remember that there is no over the bar service

Option 2

Convert to a flexible voucher

We’re already making our plans for summer 2021 when we’ll be back with a full programme of the biggest pool parties in Ibiza. If you want to be there you can hold on to your current ticket and use it for entrance into any of our Ibiza Rocks pool parties* either this summer or next when they are announced.

With this option you get:

  • Ultimate flexibility. You can exchange to any pool party event on our 2020 or 2021 calendar*. For example hypothetically; If you have bought a ticket for Rudimental & Friends this summer and instead want to go to Craig David TS5 next summer you can.
  • Free Drink on us. As a thank you for keeping your ticket, we’ll be giving you a free drink on us at the event of your choosing.
  • No extra to pay. No extra to pay on your current ticket even if the ticket value is higher!

*Full terms of use can be found here

Ibiza Rocks Hotel 2019

Option 3

Apply for a refund

You can apply for a refund on your tickets subject to the terms and conditions of our ticketing provider.

  • Any refund would be of the face value of the tickets only and wouldn’t include any purchasing, booking, or transaction fees.
  • Refund payments may be subject to delay as per discretion of ticket provider.
  • Refunds at this time can only be claimed for cancelled events only.

Request your option

Let us know which of these options you would like to request using the form below and we’ll email you back with further information on next steps.

If you have any questions check out our FAQs page or if you want to discuss your options further you can use the same form to get in touch with our dedicated Events Team who can help with any further questions.

*Terms and Conditions: By submitting this form you are not confirming your option but simply requesting it. Our Concierge Team will contact you where required to request confirmation of your choice. You are free to change your option up until the point our team confirms and processes it with you. Individual terms and conditions apply to all requested options. Ticket exchanges are valid for Ibiza Rocks pool parties only not for ‘festival’ shows or special one-off events.