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Our Team are online 10am-6pm (GMT) Monday to Friday. Leave us a message.

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FREQUENTLY ASKED QUESTIONS

Find answers to our most frequently asked questions. Need more help? Click below.

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SECRET ROOMS

When will I find out where I am staying? caret-down

Our Travel Sales Team will email you at least 48 hours before your travel day to advise you of the accommodation. Our Travel Sales Team will email you at least 48 hours before your travel day to advise you of the accommodation. If you book within 48 hours of travelling, you will be notified within 24 hours.

Will I be allocated in Ibiza Rocks? caret-down

Your accommodation can be within any one of our approved properties located within San Antonio, which does include Ibiza Rocks Hotel.

How far will my accommodation be to Ibiza Rocks Hotel? caret-down

If you are not in Ibiza Rocks Hotel, then we guarantee you will be no more than a 10-minute walk away from Ibiza Rocks Hotel and you will be placed in San Antonio Town.

What rating will my accommodation be? caret-down

We guarantee that it will be no less than a 2 star.

What events are included? caret-down

All pool parties taking place at Ibiza Rocks during your stay are included. See Full Calendar.

How do I get access to the Pool Parties? caret-down

Depending on your allocated accommodation, either via your wrist band or the lead name on your booking will be given to the Ibiza Rocks Box Office, so you simply go to the Box Office and they will give you your entry ticket to that days Pool Party.

Do I get Host Service? caret-down

You will have access to the Host Team at Ibiza Rocks Hotel who will be more than happy to offer any support/assistance you may need to make sure you have a great holiday.

Can I request a change if I don’t want to stay where you have allocated me? caret-down

Sadly not, the cheap price reflects the ‘allocation’ element to booking and accommodation allocated cannot be changed.

If I stay in a non-Ibiza Rocks property, are my terms and conditions the same? caret-down

Yes, the Ibiza Rocks T&C’s remain the same. However, any regulations applied by the accommodation provider will need to be observed.