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Frequently Asked Questions

Guest Safety

Find answers to our most frequently asked questions regarding your safety at Ibiza Rocks Hotel. Not found what you were looking for? Find our contact details below.

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FAQS

What safety measure have you implemented at Ibiza Rocks following Covid-19? caret-down

Your safety is always our top priority so we put a wide range of extra measures in place in our hotel to keep you and all of the Ibiza Rocks Team as comfortable and safe as we possibly can.

We have partnered with¬†SGS, the world‚Äôs leading inspection, verification, testing and certification company to¬†obtain the ‚ÄúSafe Tourism‚ÄĚ certification last summer from the ICTE (Spanish Tourist¬†Quality Institute) making our Hotel & Venue one of the island’s safest.

All the measures we have follow the rules set out but the Spanish public health authority and will be updated as guidance changes across the summer.

Do I have to wear a facemask in the Hotel? caret-down

Right now you are required to wear a mask when moving around inside the property, passing through corridors, reception and any other indoor public areas. You do not need to wear a mask when outside or sat at a table, day bed or sofa during a Poolside Session.

Please ensure you bring a mask with you we will have some additional ones at Reception should you need one. Our team can answer any questions on arrival, or if you would like to in advance send us an email to customerservice@ibizarockshotel.com

Is social distancing in operation? caret-down

Yes you will be asked to keep your distance from other groups at all times. Maximum capacities have been placed on certain areas like the pool to help with this.

Can I go in the pool? caret-down

Yes both of our pools in the Hotel will be open although there may be some restrictions on capacity at times to help with social distancing.

Will the bars be open? caret-down

Yes all our Hotel bars will be open but will be operating tables, bed & sofa service only. Like all measures we’re hopeful this will be lifted as we get closer to the summer.

Will I be able to dance/move around at a Poolside Session? caret-down

We ask that you only move around the venue if essential, keep standing to a minimum and consume any food and drink ordered within your allocated table, sofa or day bed space.

What if I break the regulations? caret-down

We ask you to respect our team at all times and help us by following these rules. Any repeated violations or
abuse of staff will not be tolerated

Where can I get a covid test? caret-down

We have partnered up with Emergency Health the island’s leading test provider to offer all our guests easy access to fit to fly tests as required.

At reception there is a QR code on our check-in desk which you can scan and book a time slot for either an Antigen (‚ā¨40) or PCR (‚ā¨110) test. The test is carried out at the Hotel’s dedicated facility with the results given to you within 15 minutes.

What happens if I test positive for COVID during my stay? caret-down

If at any point during your stay you test positive for COVID there are strict government guidelines in place. You will be required to isolate for a minimum of 10 days from your positive test result and will be transferred to one of the island’s designated free quarantine hotels.

Before your transfer our team will support you as much as we can. You will need to remain in your Ibiza Rocks Hotel room¬†until either your check out date or the date you are moved to the quarantine hotel (which ever is earlier).¬†We charge ‚ā¨60 per room per night for each night after your original check out date.

Contact Us

Need a quick answer about bookings, events, upgrades, the best deals or simply some local island info? Our Sales Team are here to help.

PHONE: 0207 952 2919
EMAIL: HOTELSALES@IBIZAROCKS.COM
FACEBOOK MESSENGER: SEND MESSAGE

Ibiza Rocks Hotel
Carrer de Cervantes, 27, 07820
Sant Antoni de Portmany,
Illes Balears, Spain
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