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FREQUENTLY ASKED QUESTIONS

Find answers to our most frequently asked questions. Need more help? Click below.

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Event Beds, Sofas & Tables

What is the minimum spend? caret-down

All of our Elevated spaces are reserved with a minimum spend with no extra cover charges. The minimum spend is the amount that you pay to book your chosen space for the day. This is then converted into credit for you to spend on food and drink throughout the event – like a bar tab.

What’s included in my Elevated booking? caret-down

All Elevated bookings include a private Bed, Sofa or Table on The Balcony or The Terrace, event access, your minimum spend to redeem packages, drinks and/or food, a dedicated Host overseeing your experience and who you can order from throughout the event. 

How do I confirm my Elevated booking? caret-down

To confirm your Elevated booking we require a 50% deposit payment. Please either book online or contact our Concierge Team to make a booking. 

When do I pay the remaining balance? caret-down

Once you have paid your 50% deposit we advise settling your remaining 50% balance prior to arrival to reduce entry time.

This can be done in advance via email to concierge@ibizarocks.com, alternatively, you can pay on arrival at Ibiza Rocks on the event day.

Do I need to buy a ticket for the event as well? caret-down

You do not need to buy an event ticket or pay a cover charge. Your event entry is included within the Elevated booking.

What if I have already bought a General Admission ticket? caret-down

If you already have General Admission tickets and wish to upgrade contact our Concierge Team and we can sort that for you. You will need to pay a 50% deposit to confirm an Elevated booking then we can process a refund for the face value of your tickets.

We will not be able to refund the face value of the General Admission tickets once the event has started. Please contact concierge@ibizarocks.com to arrange this or complete our form here.

What if I am staying at the hotel? caret-down

For Ibiza Rocks Hotel guests we have special terms and discounts available for upgrading to Elevated during your stay. Click here to find out more

What time do I have to arrive? caret-down

All bookings must arrive before 5pm. If you have not arrived by this time then your Bed, Sofa or Table may be resold.

Can I go to the main pool and dance floor? caret-down

Of course! Get yourself to the pool or dance floor, your Bed, Sofa or Table will still be yours when you come back.

Can I cancel/move my booking? caret-down

All deposits are non-refundable. You must give us at least 7 days notice of wanting to move your booking to an alternative date, we will do our best to accommodate your request, subject to availability.

Where can I find the Terms & Conditions? caret-down

For a full breakdown of Terms & Conditions, please visit this page.

Got a question?

We're online 10am-6pm (GMT) Monday to Friday. But leave us a message anytime.

sarah (1) lisa (2) Travel Team Harry

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