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Our Team are online 10am-6pm (GMT) Monday to Friday. Leave us a message anytime.

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FREQUENTLY ASKED QUESTIONS

Find answers to our most frequently asked questions. Need more help? Click below.

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EVENTS & TICKETS

HOW DO I GET TICKETS IF I'M NOT STAYING IN THE HOTEL? caret-down

You can buy tickets for our events in advance online from our website, from the box office outside the hotel or from any official ticket outlet.

THE EVENT ONLINE SAYS 'CONTACT VENUE', WHO SHOULD I CONTACT? caret-down

If the online ticketing form says ‘Contact Venue’ it means that the online ticketing has closed. Tickets may still be available from any of our in resort Box Office or on the door at the actual event. It is advised you buy your tickets in advance to avoid any disappointment.

I HAVEN'T BEEN EMAILED MY TICKETS? caret-down

If you have booked event tickets through our website and have not received them please get in contact with our ticket agent; Ticket Arena on support@ticketarena.co.uk. They will be happy to assist you.