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FREQUENTLY ASKED QUESTIONS

Find answers to our most frequently asked questions. Need more help? Click below.

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CHANGING A BOOKING

HOW DO I MAKE A CHANGE TO MY BOOKING? caret-down

Please contact our Travel Team to make any changes to your reservation.

Please note that if you’re wishing to add guests to your current room – we cannot exceed the stated room capacity, we will however offer advice on accommodating the additional guests. This may mean adding another room to your booking.

HOW DO I PAY FOR ANY EXTRAS I ADD ON? caret-down

If you add any transfers, VIP upgrades or extras after your initial booking the cost will be added to your balance. If you have paid in full, or are travelling within 2 weeks you will need to pay at the time of adding your extras, this can be done by contacting the Travel Team.

HOW DO I CHANGE THE NAMES ON MY BOOKING? caret-down

All changes to bookings must be made through our Travel Team via email or phone. You can contact them here.

HOW DO I CANCEL MY BOOKING? caret-down

All cancellations must be put in writing using the email address used at the time of booking and sent to hotelsales@ibizarocks.com. Any refunds on cancelled bookings will be subject to our cancellation policy listed in our Terms and Conditions

HOW DO I CHANGE A BOOKING MADE WITH A TOUR OPERATOR? caret-down

If you need to make a change to a booking not made on ibizarocks.com you should first speak directly with your booking agent for a quote as they hold your payment and details.

If the agent cannot assist you, or you are checking in within 48 hours please contact the hotel or email reservations@ibizarockshotel.com including your full name, booking reference and details of the change and the team will do their best to accommodate you if possible, you may be required to pay a supplement on check in.

Please note cancellations or removal of guests must be done through your agent.