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FREQUENTLY ASKED QUESTIONS

Find answers to our most frequently asked questions. Need more help? Click below.

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ACCOMMODATION

HOW OLD DO YOU HAVE TO BE TO STAY IN THE HOTEL? caret-down

The minimum age requirement to stay in the Ibiza Rocks Hotel or book Secret Rooms By Ibiza Rocks is 18 years old, you must be 18 years old at the time of check in. There are no exceptions to this rule. All guests will be required to provide their passports on check-in, any guests found to be under the age of 18 will be asked to find alternative accommodation.

What time is check-in/check-out? caret-down

Check in time is 4pm, rooms may be available to check in earlier but please ask at reception on arrival. (If you arrive in the early hours please ensure you book from the previous day – reception is open 24 hours a day.) Check out is 11am, rooms may be available to extend – please ask at reception during your stay – subject to local charge and availability.

WHAT IS REQUIRED AT CHECK-IN? caret-down

After you have completed your booking and paid off your balance, you will receive a final booking confirmation. This will need to be provided at time of check-in.

There is a 30€ (Cash) per room deposit payable on check in. This is per room and will be refunded on check out from the hotel. The deposit will be retained by the hotel in the event of the room not being checked out of at the required time.

The government charges ALL guests who come to the island an eco-tax. This is required upon check-in. For Ibiza Rocks Hotel this will be approximately 2.20€ per person, per night.

CAN I BOOK FLIGHTS/TRANSFERS THROUGH YOU? caret-down

Unfortunately we are accommodation only but we recommend that you use www.skyscanner.net flight comparison for flights and HolidayTaxis for transfers.

DO THE ROOMS HAVE AIR-CONDITIONING? caret-down

In Ibiza Rocks Hotel certain room types have air conditioning included (see more).

WHAT SHOULD I DO IF I HAVE ANY PROBLEMS IN RESORT? caret-down

If the unfortunate does happen and you have any problems or complaints whilst you are in resort then please report this to a member of the Ibiza Rocks Host Team.

The Host team can be found in the Ibiza Rocks Hotel reception daily they will assist you in answering your query and if necessary complete an online report form with you, if you do wish to make a complaint you must complete this form.

WHAT IS ON WHILE I'M THERE? caret-down

The events line up across all our properties for 2020 will be released across the Winter. Please keep checking the website events pageFacebook and Twitter pages for the official updates or sign up to our mailing list to get this information direct to your inbox.

CAN I BOOK BED & BREAKFAST? caret-down

Yes, breakfast is served in all of our properties and can be added on to any booking at a charge of 10€ per person, per day. If you wish to add this to your booking, you can do so by contacting us via phone or email.

DO THE ROOMS HAVE SAFES? caret-down

In the Ibiza Rocks Hotel in room safes can be rented on check-in, the charge is 5€ per night.

WHAT IF I LEAVE SOMETHING IN THE HOTEL? caret-down

We ask all guests to ensure they have taken all their personal belongings from the rooms before checking out.

The hotel will not accept responsibility for any items left behind and cannot accept responsibility for the safe return of the items. If you arrive home and notice you have forgotten something please contact the hotel on +34 971 347774.

CAN ALL MY FRIENDS WATCH THE EVENT FROM MY ROOM BALCONY? caret-down

For security purposes, during any event or pool party, a maximum of 6 people will be allowed on a balcony. Any additional guests on the balcony will be removed by security.