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Frequently Asked Questions | Ibiza Rocks FAQ
Frequently Asked Questions | Ibiza Rocks FAQ

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FREQUENTLY ASKED QUESTIONS

Find answers to our most frequently asked questions. Need more help? Click below.

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Day Beds, Sofas & Tables

WHAT IS MINIMUM SPEND? Frequently Asked Questions | Ibiza Rocks FAQ

Each Day Bed, Sofa and Table has a set minimum spend. The minimum spend is the minimum value that you must pay to book the Bed, Sofa or Table. Once you have paid your deposit and the remaining balance, the full amount of both combined is your minimum spend. This is then converted into credit to spend on packages, drinks and food throughout the event.

DO I NEED TO BUY A TICKET FOR THE EVENT AS WELL? Frequently Asked Questions | Ibiza Rocks FAQ

You do not have to buy an event ticket or pay a cover charge if you have a booking. Your entry is included within the booking.

WHEN DO I PAY THE REMAINING BALANCE OF MY MINIMUM SPEND? Frequently Asked Questions | Ibiza Rocks FAQ

We advise settling your remaining balance prior to arrival to reduce entry time. This can be done via a secure payment link that can be sent via email, alternatively, you can pay on arrival at Ibiza Rocks on the event day.

WILL I DEFINITELY BE GIVEN THE EXACT BED, SOFA OR TABLE THAT I SELECT ONLINE? Frequently Asked Questions | Ibiza Rocks FAQ

We will do our best to make sure you get the exact Day Bed, Sofa or Table that you have selected. However, we reserve the right to move allocations if necessary to do so.

WHAT'S INCLUDED IN MY BOOKING? Frequently Asked Questions | Ibiza Rocks FAQ

All bookings include event access, your minimum spend to redeem drinks and/or food, a dedicated Host overseeing your experience and who you can order from throughout the event.

WHAT IF I HAVE ALREADY BOUGHT A GENERAL ADMISSION TICKET? Frequently Asked Questions | Ibiza Rocks FAQ

Once you have paid the deposit of your Bed, Sofa or Table and you have purchased General Admission tickets, let us know at least 24 hours prior to the event and we will arrange the face value refund of them for you. We will not be able to refund your General Admission tickets once the event has started. Please contact events@ibizarocks.com to arrange this.

HOW DO I CONFIRM MY BOOKING? Frequently Asked Questions | Ibiza Rocks FAQ

To confirm your booking we require a 50% deposit payment. Please contact events@ibizarocks.com to make a booking.

WHAT TIME DO I HAVE TO ARRIVE? Frequently Asked Questions | Ibiza Rocks FAQ

Doors open at 2pm. You must arrive between 2pm-5pm and head towards the event desk where a host will be to meet you. Your Bed, Sofa or Table may be resold if you do not arrive by 5pm.

CAN I CANCEL MY BOOKING? Frequently Asked Questions | Ibiza Rocks FAQ

All deposits are non-refundable. You must give us at least 14 days notice of wanting to move your booking to an alternative date, we will do our best to accommodate your request, subject to availability.

Need help?

Our Team are online 10am-6pm (GMT) Monday to Friday but leave us a message anytime.

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