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FREQUENTLY ASKED QUESTIONS

Find answers to our most frequently asked questions. Need more help? Click below.

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Event Beds, Sofas & Tables

What is the minimum spend? caret-down

All of our Elevated Event Experiences are based on a minimum spend. The minimum spend is the amount that you pay to book. Once you have paid your 50% deposit and the remaining balance, the full amount is then converted into credit for you to spend on food and drink throughout the event.

Here’s an example:

○ For a Central Sofa for a group of 8 people with a 800 euros minimum spend a 50% deposit of 400 euros is required to confirm the booking. 

○ The remaining balance of 400 euros can be paid at any time leading up to the event or on arrival at the venue. 

○ The full 800 euros that has been paid is then converted into food and drink credit for you to use throughout the event. 

Do I need to buy a ticket for the event as well? caret-down

You do not need to buy an event ticket or pay a cover charge if you have an EEE booking. Your event entry is included within the booking.

When do I pay the remaining balance of my minimum spend? caret-down

We advise settling your remaining balance prior to arrival to reduce entry time. This can be done with a remaining balance payment request via email, alternatively, you can pay on arrival at Ibiza Rocks on the event day.

What’s included in my EEE booking? caret-down

All Elevated bookings include a private Bed, Sofa or Table on The Balcony or The Terrace, event access, your minimum spend to redeem packages, drinks and/or food, a dedicated Host overseeing your experience and who you can order from throughout the event. 

What if I have already bought a General Admission ticket? caret-down

If you already have General Admission tickets, we will arrange the face value refund of them for you once we have received your 50% deposit to confirm an Elevated booking. We will not be able to refund the face value of the General Admission tickets once the event has started. Please contact concierge@ibizarocks.com to arrange this or complete our form here.

What if I am staying at the hotel? caret-down

All Hotel guests get up to a €150 reduction on any Elevated booking, just get in touch with our Concierge Team for more info.

HOW DO I CONFIRM MY EEE BOOKING? caret-down

To confirm your Elevated booking we require a 50% deposit payment. Please contact concierge@ibizarocks.com to make a booking. 

What time do I have to arrive? caret-down

All bookings must arrive before 5pm. If you have not arrived by this time then your Bed, Sofa or Table may be resold.

Can I cancel/move my booking? caret-down

All deposits are non-refundable. You must give us at least 7 days notice of wanting to move your booking to an alternative date, we will do our best to accommodate your request, subject to availability.

Where can I find the Terms & Conditions? caret-down

For a full breakdown of Terms & Conditions, please visit this page.

Can I go to the main pool and dance floor? caret-down

Of course! Get yourself to the pool or dance floor, your Bed, Sofa or Table will still be yours when you come back.

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Need help?

Our Team are online 10am-6pm (GMT) Monday to Friday. Leave us a message anytime.

sarah (1) lisa (2) Travel Team Harry

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