Ticketing Terms and Conditions

If you have a question about purchasing tickets for one of our events, or require help with an existing order please contact: support@ticketarena.co.uk

If you have a question about one of our venues, require information about a specific event or would like some more information on our VIP areas then please contact: boxoffice@ibizarocks.com

In these terms and conditions "IRG" refers to Ibiza Rocks Group, including Ibiza Rocks Hotel and Mallorca Rocks Hotel events. Your contract for the purchase of tickets is Livemusic Events SL.

Tickets you purchase are for personal use. Except as we may agree, you and your party must not re-sell or transfer (or seek to re-sell or transfer) the tickets in breach of the applicable terms. A breach of this condition will entitle IRG to cancel the tickets without prior notification, refund, compensation or liability.

In addition to the ticket price your order may require payment of a booking fee per ticket, a transaction fees per order and/or other supplementary fees which may apply to the event. Those fees are not refundable except as set out in selected paragraphs below.

If you order or buy more tickets than the maximum permitted per person, per card or per household, we may cancel all of the order or tickets, in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid.

To prevent fraud and protect IRG and you, we may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after your booking so we can verify your purchase. If we suspect fraud we may cancel any order or tickets.

You must inform IRG of any change of address, contact phone number or email address, both before and after receipt of the tickets. Our contact details are below. Our preferred method to contact you is email, so you should take care to provide a current, valid email address and be aware that your email filter settings may treat our emails as spam or direct them to your junk folder.

An order for tickets is not complete until accepted by us. We try to ensure all prices are accurate but errors may occur. If we discover an error in the price of tickets you have ordered we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid) or give you the option of confirming your order at the correct price.

Delivery and collection

Tickets will be despatched to you electronically.

To collect tickets at the box office the cardholder must present the card used to book the tickets as identification. Other identification or letters authorising collection may not be accepted and the tickets may be withheld at the box office.

Always check your tickets upon receipt and advise us promptly of any errors. Mistakes when ordering cannot always be corrected and any corrections are discretionary.

Cancellation Rights and Refunds

Tickets cannot be transferred, exchanged, or refunded once purchased other than for the reasons set out in these terms and conditions. This is subject to any rights you may have pursuant to Ticket Plan Protection purchased when you bought the tickets.

Cancellation, change or postponement of an event

You should always check that an event is going ahead at the scheduled date, time and venue.

If IRG cancels an event or makes significant changes to the venue, date, show time or  headline act (concerts only; Tuesday night in Mallorca and Wednesday night in Ibiza) we will inform you. This will usually be by email for online bookings. In urgent cases it may be by phone.

If an event is rescheduled, changed or moved, IRG will usually give you the option of either retaining or exchanging your tickets for the new date/location, or alternatively claiming a refund. If an event is cancelled by the Promoter you will normally be offered a refund. Please note that the Booking Fee and any Transaction Fees are not refundable in these circumstances.

Refunds

Any refund will usually be paid, using the same payment method you used to buy the tickets, within 30 days of the original date of the event.

No refunds will be offered under any circumstances if you fail to comply with the all terms and conditions applicable to those tickets, the venue or the event.

Attending an event

Admission to an event is at all times subject to any terms, conditions or rules of the venue operator. If you breach those terms, conditions or rules then the venue operator may refuse admission or require you or other ticket holders to leave the venue.

Amongst other things you will need to comply with health and safety rules and any security requirements (including security searches for the safety of those attending the event). The venue will have rights to refuse admission or eject you in certain circumstances and these are likely to include if you are involved with abusive, threatening, drunken or other anti-social behaviour, or carry offensive weapons or illegal or prohibited substances or make unauthorised audio, video or photographic recordings. There will often also be rules restricting or preventing the admission of latecomers.

IRG will highlight any terms, conditions or rules relating to the event of which it is aware and which it considers particularly significant, onerous or unusual. This will generally include age restrictions, ticket types etc

Before you finalise your booking, please read all the information that applies to the event and/or ticket. If you or any member of your party has particular requirements please raise these when booking and we will endeavour to address your query. There can be no guarantee that requirements can be met if notified at the event.

When you receive your tickets check the details carefully. When attending the event, carry proof of age if appropriate.

Privacy

If you have registered, with IRG and/or any of our associated companies, your interest in receiving marketing or other information and thereby given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you.

We will always respect your privacy and any personal communication between you and ourselves. We will always comply with United Kingdom data protection legislation.

General

IRG cannot be liable in any way for the acts or omissions of others. However, IRG does not seek to exclude its liability to you for death or personal injury caused by its negligence, fraud or any other liability which cannot be lawfully excluded or limited.

The purchase by you of tickets and these terms and conditions (and any contractual or non-contractual matters arising in relation to these terms and conditions) are governed by Spanish law and any disputes arising out of any transaction between you and Livemusic Events sl are subject to the exclusive jurisdiction of the Spanish Courts.

Contact IRG

Still confused? Then please contact IRG Customer Services using the details set out below, quoting the order number you were given at the time of purchasing your tickets (if applicable), and we'll see what we can do to help.

Address: 18 Grape Street, London WC2H 8DY

Telephone: (ES)+34 971 570 980 (UK)+44 0207 952 2957

Email: boxoffice@ibizarocks.com