TERMS AND CONDITIONS
IBIZA ROCKS GROUP TRAVEL
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These booking conditions together with the other information contained on this website form the basis of your contract with IBIZA ROCKS HOTEL PROMOCIONES S.L. Please read them carefully as they set out our respective rights and obligations. We do not sell or offer for sale any “packages” or act as an “organiser” within the meaning of The Package Travel, Package Holidays and Package Tours Regulations 1992
1.1 Booking of Accommodation through this web site (the "Site") is subject to these terms and conditions (the "Terms and Conditions").
1.2 In these conditions a reference to:
a) "you", "your" means the person making the booking and everyone else named on the booking (including anyone added or substituted at any time);
b) the "Lead Name" means the person identified on the booking confirmation as the "lead name" and to whom the invoice for the accommodation will be addressed;
c) "Accommodation" means the hotel room(s), apartment(s), villa(s) or other form of accommodation and related services or products that you have booked or wish to book through the site;
d) "Hotel" means, as the context requires, the hotel in which a particular hotel room is situated, the apartment block in which a particular apartment is situated or the villa complex of which a particular villa is part;
e) Accommodation Provider means the owner and/or provider of the Accommodation; and
f) We", "us", "our" mean IBIZA ROCKS HOTEL PROMOCIONES S.L, a company registered in Spain with registration number B57615809 and registered address at Travesia del Mar 7 Bajos 07820 San Antonio, Baleares, Spain
g) IBIZA ROCKS HOTEL PROMOCIONES S.L. is covered by an INDIVIDUAL DEPOSIT sum to the limit of 60,000 euros, to guarantee the economic responsibilities in case the obligations are not met before the consumers and end-users - Art 10 of Decree 13/2011, on 25 February - , which it is established that the general provisions necessary to have the freedom of establishment and provision of touristic services, the regulation of the declaration responsible and simplification of the administrative procedures related to tourism.
1.3 Please read the Terms and Conditions carefully. They apply to all bookings made with IBIZA ROCKS HOTEL PROMOCIONES S.L. and to all members of your party.
2. Contract for accommodation and airport transfers (if applicable)
2.1 Your contract of accommodation for Ibiza Rocks Hotel and Apartments is with IBIZA ROCKS HOTEL PROMOCIONES S.L. Your contract of accommodation for Sol House Mixed By Ibiza Rocks (Ibiza & Mallorca) is with MELIA HOTELS INTERNATIONAL S.A. Airport transfers (if applicable) are fulfilled by a third party, VIAJES URBIS with whom responsibility lies to fulfill this service. We accept no liability in relation to any other arrangements that you book or for the acts or omissions of the Accommodation Provider or other person(s) or party (ies) connected with such arrangements.
2.2 It is important to check carefully the details of your booking. If you want to cancel or change your booking later, you may have to pay amendment or cancellation charges (set out below). These can be the full price of the accommodation or transfer booked.
2.3 In parties of two or more people, the person who makes the booking, entering their name as the "Lead Passenger", accepts responsibility for making all payments to us for all members of the party. We will send all vouchers and other information to the "Lead Passenger", who is responsible for ensuring that the other members of the party are kept fully informed.
2.4 Ibiza Rocks Hotel & Apartment accommodation is available to ADULTS ONLY. We will only accept bookings and check-in those aged 18 + at the time of arrival to the accommodation. This is a strict policy and those under age will be refused check-in. We will not be held responsible for any bookings made that do not follow this procedure. No refunds can be administered if this rule in not followed.
3.1 On booking step 1, we use an average exchange rate to display the total GBP amount at the time of booking. When you go to make payment on booking step 3, you will have the option to pay in Euros or GBP. The GBP amount displayed within the payment section is calculated using our local bank’s exchange rate. Should you opt to pay in Euros the exchange rate of your bank/card provider will apply.
3.2 If your holiday is above ten (10) weeks prior to departure you will have the option to pay a deposit equivalent to 25% of the total cost of your booking. There are limited rooms available with the option to pay the full amount and save 5% of your room total, this will make the booking non refundable and when available will be on step one (1) of the booking flow.
If you choose to pay a deposit amount, you are then able to pay off your balance with installments of a minimum of 50€ at one time leading up to your balance due date. Euro payment terms apply when making payment via MANAGE MY BOOKING.
The full balance of your booking will need to be paid 70 days (10 weeks) before your hotel check in date. This will automatically be deducted from your chosen payment method.
If you book within 70 days (10 weeks) of your check in date then the full payment will be required. You will incur a late payment fee of €30 if we do not receive balance payments or contact from you within 7 days of the balance due date.
3.3 If we have still not received full payment for your booking after 14 days of this due date, deposits will be lost and bookings will be cancelled. Bookings may be reinstated, however will be subject to availability and prices will be adjusted according to the rates on the day payment can be made. By paying a deposit or the full amount, you are entering a contract and accepting these booking conditions.
If you opted to take up our promotional offer of 'Save 5% when you pay in full' please note the total booking amount is 100% non-refundable.
3.4 Payments may be made by any major credit or debit card. We use sophisticated encryption technology to ensure your credit card details are secure. It may be possible that we could accept a bank transfer payment should you not have a credit or debit card.
We do not accept laser cards or cash cards.
3.5 Payment must be made in good time for clearance before we can confirm your booking. Your booking may be cancelled if you fail to make payment on time and you will be liable to pay the cancellation charges set out below.
3.6 If a booking is made within 72 hours of departure it is compulsory that the credit card used to confirm the booking is presented to the Hotel reception at check-in. Failure to present this card may mean the reservation is rejected unless a cash payment is made to the Hotel.
3.7 Payment for incidental extras (e.g. refreshments from the bars and diners, telephone charges, air conditioning and WIFI access in the room etc.) has to be made directly to the Accommodation Provider when you check out.3.8 Your payment will be fully invoiced by LIVE MUSIC EVENTS S.L. CIF B57560799 Travesía del Mar, 7, bajos, San Antonio de Portmany, 07820, Baleares, Spain.
3.8 Your payment will be fully invoiced by IBIZA ROCKS HOTEL PROMOCIONES S.L. CIF B57560799 Travesía del Mar, 7, bajos, San Antonio de Portmany, 07820, Baleares, Spain.
4. Confirmation of your hotel booking
Once your payment has been received and processed we will send you a CONFIRMATION INVOICE to the email address you provided during the booking process. Once the final balance has been paid we will send you another email with your ACCOMMODATION VOUCHER.
5. Airport transfers
5.1 We are pleased to be able to offer you direct airport to hotel and shuttle transfers bookable up to three working days before departure. In order to book a transfer you must provide your flight details. The details of your transfer are provided on your AIRPORT TRANSFER VOUCHER that will be sent to you by email on receipt of final payment. Please ensure you print a copy of this voucher as you will be required to present it at the Transfer Desk in the airport on arrival. Information on the transfer collection point will be detailed on your AIRPORT TRANSFER VOUCHER.
5.2 Failure to confirm correct flight details will result in the transfer being void and non- refundable, if there are any errors contact us immediately. We cannot make any changes to a booking within 72 hours of departure. If you need the service to be split to accommodate different flight arrival times this must be done up to 3 days of departure.
5.3 If you are severely delayed coming through the airport due to luggage or any other reason (NOT FLIGHT DELAYS) please ensure you contact the transfer company using the phone number on your transfer voucher to advise them of your delay, or visit the transfer desk in arrival hall to advise them. Customers who are delayed for an hour or more without letting the transfer company know will be deemed as no shows and transfers will not be valid.
6. On Arrival at the Hotel
6.1 When you arrive at the Hotel you will be required to present your ACCOMMODATION VOUCHER to the reception staff that will be retained by the Hotel staff for internal use.
6.2 The accommodation provider will need your PASSPORT(S) on arrival as they are required to take some essential information by law.
6.3 Ibiza Rocks Hotel & Apartments are lively, party hotels however rules do need to be in place to ensure you and our other hotel guests get everything they need from their holiday, including sleep! On Check-In you will be asked to sign a form acknowledging the HOTEL RULES and a copy will be provided for your information. When you book Accommodation through IBIZA ROCKS HOTEL PROMOCIONES S.L, you accept responsibility for the proper conduct of yourself and your party during your stay. The Accommodation Provider reserves the right to terminate the agreement if at any time you or any member of your party, in their reasonable opinion, conduct is improper. Full cancellation charges will then apply and no refund will be given. Furthermore, we or the Accommodation Provider shall be under no obligation whatsoever to pay compensation or meet any costs or expenses you may occur as a result of their terminating your stay in accordance with this paragraph. If your actions or those of any member of your party cause damage to the accommodation in which you are staying, you agree to fully indemnify us against any claim (including legal costs) made against us by the Accommodation Provider. You will also be liable to make a reimbursement before the end of your stay to the Accommodation Provider for any such damage caused.
6.4 BREAKAGE DEPOSIT is required in Ibiza Rocks properties (Ibiza Rocks Hotel & Apartments only), you will be required to pay a deposit per room in case of breakages. This is 60 Euros per room, this must be paid in EUR cash to reception on arrival. This will be collectable from Reception at 4pm on the day you leave, subject to there being no chargeable breakages. It is your responsibility to collect these funds on check out, funds may not be refunded once you have left the resort. The Accommodation Provider supplies a room inventory list within each room that you should check against the contents of your room. If anything is missing or you notice anything broken then please report this to the host team or reception within 24 hours and we will replace or repair it wherever possible. Please note it is important that you do report this information to reception as you may be charged.
6.5 HOTEL CHECK IN TIMES at Ibiza Rocks is from 16:00hrs, although if your room is ready, you will be able to check in sooner. During busy times sometimes your room may take longer to have ready so please be patient if this is the case. The reception is open 24 hours a day, if you arrive in the early hours of the morning please book your room from the day before to ensure you can check in straight away.
There are luggage rooms and showering facilities for you if have a waiting period between check in times.
6.6 HOTEL CHECK OUT time is 11am. It may be possible for you to keep your room on until the early evening on the day of departure should your room not be allocated to incoming guests. Please request late check out on arrival as price and availability varies depending on dates of stay. This cannot be booked before travel.
All properties provide shower and changing facilities should you have already checked out and require them on departure day.
6.7 TOURISM TAX - Please note that the Spanish authorities have introduced a new tax valid From 1st July 2016, customers visiting the Balearic Islands will be required to pay a Sustainable Tourism Tax. This tax will be collected by the hotel / apartments at the time of check-out. The tax is estimated to be €1 per person per day.
7. Hotel Entertainment Programme
7.1 The main Ibiza Rocks gigs take place Mondays in the Ibiza Rocks Hotel at selected dates in July and August. Every Wednesday in July & August will be the Ibiza Rocks Pool Party. If your stay with us includes a Monday and / or Wednesday then gig tickets and entry to the Ibiza Rocks after show party are included in the price of your stay in the Hotel & Apartments only. If you are staying at the Sol House Ibiza then tickets for Monday only are included. Please note that one ticket per person booked to stay in your room will be provided. We will start to announce the line up from January 2017 onwards, for updates check out www.ibizarocks.com
7.2 The Ibiza Rocks Apartments are located a short walk, 200 metres, from the main hotel. This is an alternative property and all our guests will gain access to the main resort daily.
7.3 The Sol House Ibiza Mixed by Ibiza Rocks Hotel is located in San Antonio Bay.
7.4 The Sol House Mallorca Mixed by Ibiza Rocks Hotel has a resident DJ delivering the Ibiza Rocks soundtrack and low key events, schedules will be advertised within the hotel.
7.5 During the live events only the guests booked into the room will be allowed to watch the event from the balcony. Any additional guests on the balcony will be removed by security.
Maintenance, changes and improvements take place all year round. No compensation will be offered if a facility is unavailable, but the Accommodation Provider will endeavor to provide a suitable alternative. It may remove a little used facility and replace it with something more popular. During the quiet months only one restaurant or bar may be open.
For peace of mind personal belongings and items of value should be kept in the in room safety deposit box. These boxes are available for a small daily payment from reception. We accept no liability whatsoever for any accident, loss or damage to your property unless such loss is demonstrably due to our negligence. We cannot be held responsible for the failure of public services (e.g. water, gas, electricity etc.) or for any disturbance that is beyond our control. In all cases including personal injury or death, our liability to you for the total of all claims arising out of your holiday with us, is limited to the cost of the booking.
Prices are correct at the time of publication, but may change without notice, with the exception of confirmed bookings. Confirmed bookings will not alter.
The Hotel(s) endeavor to provide a housekeeping service five days a week with towel changes at 3 times per week. Bed linen changes take place at least once per week. If they are unable to access your room during the day to clean your room should your room be occupied, please advise reception and housekeeping will visit your room as soon as possible. PLEASE NOTE: our cleaners are not allowed to move your belongings and will only clean your room if they are able to access the surfaces, therefore if you wish your room to be cleaned please leave all areas tidy.
All Ibiza Rocks properties and facilities are exclusive to customer use only; outside guests will not be permitted access to the hotel without a valid wristband
The Hotels reserve the right to refuse any booking.
If you want to change any aspect of your booking after we have sent your confirmation, we will do our best to help. However, there is no obligation to make any change. Should you wish to cancel your booking completely then the following cancellation charges will apply:
If you cancel your stay more than 70 days before your Check In Date = loss of deposit amount.
If you cancel your stay between 28 and 70 days before your Check In Date = loss of 50% of total booking amount.
If you cancel your stay between 15 and 27 days before Check In Date = loss of 75% of total booking amount.
If you cancel your stay less than 14 days before Check In Date = loss of 100% of total booking amount.
CANCELLATIONS or PART CANCELLATIONS must be received in writing via email to either email@example.com. Please quote the Booking Reference in all correspondence.
If you have made a reservation that includes 'PAY IN FULL AND SAVE 5%', you will not be able to cancel or transfer the cost of your booking total to alternative dates. This option is non-refundable.
Certain AMENDMENTS like name changes can be done online through MANAGE MY BOOKING, the log in details for which are detailed in your confirmation email.
A change of date, removing a room or guest, or shortening/reducing your booking will be deemed to be a cancellation and the above charges will be payable. Should you wish to make changes to your booking, like date changes then this will need to be done through our Sales Team via the number displayed on our website. An ADMINISTRATION FEE of 30 Euros per change will apply to ALL amendments if our Sales Team is involved in addition to any cancellation fees.
For Ibiza Rocks bookings, if amending your booking within 48 hours of departure additional charges will apply dependent on the change required. If you wish to make any change to your booking while on holiday (e.g. upgrading accommodation or extending your stay), all requests are subject to availability and any extra cost must be paid immediately direct to the Accommodation Provider.
In the unforeseen circumstance that we cannot fulfill your accommodation booking in full or part of, then we will endeavor to provide accommodation of a similar standard (star rating). In this instance access to the Ibiza Rocks Hotel and events will still be part of the booking. In this circumstance we will compensate each member of the party a maximum of €50 per person in the form of vouchers to be used at Ibiza Rocks Hotel. This will be in full and final settlement.
10. Travel Insurance
We strongly recommend that you take out adequate and comprehensive Holiday Insurance for peace of mind and for cancellation cover. It is your responsibility to check you have adequate insurance cover. The insurance should cover, amongst other things, the cost of cancellation by you, all medical costs and the cost of assistance including return to the UK in the event of an accident or illness.
11.1 If you have any special requests that do not form part of the standard services for the Accommodation to be booked as described in the aite (for example room location ) please let us know in writing at the time of booking.
11.2 We will pass on all such requests to the relevant Accommodation Provider, but unfortunately cannot guarantee that they will be met. Further, if the Accommodation Provider is unable to meet such requests, neither we nor they can have any liability to you in this respect.
12.1 If you have a complaint while you are staying at the Accommodation, you must inform our Host Team (or Mixologist’s) in resort immediately in order to give them the chance to resolve the problem. A holiday report form MUST be completed with a member of our host team whilst you are in resort. Any right to compensation will be lost if you fail to do this. If you are not offered a report form please ask to speak to our Customer Service Manager.
12.2 If the issue is not resolved to your satisfaction, you should contact our Customer Service Manager via the host team. We will act as an intermediary to try and rectify the problem. In the event that we are unable to do so and you wish to take matters further, you must do so directly with the Accommodation Provider concerned.
12.3 If you return home after your stay and the issue is still unresolved you must send your complaint in writing to firstname.lastname@example.org detailing the issues you had in resort, and the action you took to get the matter resolved and include a copy of the report form. We must receive your complaint in writing within 30 days of your return date.
12.4 If you made a booking through an agent or third party please direct any complaints to the booking agent in the first instance, they will make contact with the Accommodation Provider on your behalf to get a resolution.
13. Cancellation, change or postponement of an event; you should always check that an event is going ahead at the scheduled date, time and venue.
13.1 If we cancel an event or make significant changes to the venue, date, show time or headline act (concerts only; Monday) we will inform you. This will usually be by email for online bookings.
13.2 NON-APPEARANCE OF HEADLINE ACT OR GIG CANCELLATION.
If the headline band/act that plays during your stay at the Hotel does not perform or is replaced you will have the option to not attend the concert and receive a refund of the appropriate entertainment supplement. Please note that this applies only if the band/act had been announced at the time you made your booking with us. If the gig is cancelled completely then you will be entitled to a refund of the appropriate entertainment supplement for this event.