Terms & Conditions
PLEASE NOTE THAT YOU WILL NEED TO TICK THE BOX TO ACCEPT OUR BOOKING CONDITIONS IN ORDER FOR US TO PROCESS YOUR BOOKING.
1. PAYMENT
The amount you will pay to confirm your booking is dependent on when you place the booking. If you book more than 56 days before you are due to check in at the Hotel you will have the option to pay a deposit equivalent to 25% of the total cost of your booking or, if you prefer, you may make the full payment. If you book within 56 days of the check in date then the full payment will be required.
Please note that the full balance of your booking will need to be paid 56 days before the Hotel check in date. We will contact you to advise you that the balance is due. Non-payment of the due balance will result in loss of deposits and your booking being cancelled.
By paying a deposit or the full amount, you are entering a contract and accepting these booking conditions. Your contract will be with BRAND ROCKS TRAVEL S.L. part of the IBIZA ROCKS GROUP. BRAND ROCKS TRAVEL S.L. acts as an agent on behalf of FIESTA HOTEL GROUP in Mallorca and CLUB PARAISO SAN ANTONIO S.L. in Ibiza.
It may be possible that we could accept a bank transfer payment should you not have a credit or debit card. Payment must be made in good time for clearance before we can confirm your booking.
Multiple card payments are possible but we cannot take these online. Bookings must be made by calling our Sales Team on the number displayed on the website.
2. CONFIRMATION OF YOUR HOTEL BOOKING
Once your payment has been received and processed we will send you a confirmation invoice to the email address you provided during the booking process. Once the final balance has been paid we will send you another email with your ACCOMMODATION VOUCHER.
3. AIRPORT TO HOTEL / HOTEL TO AIRPORT TRANSFERS
We are pleased to be able to offer you direct airport to Hotel and Hotel to airport transfers. In order to book a transfer you must provide your flight details. The details of your transfer are provided on your TRANSFER VOUCHER which will be sent to you by email on receipt of final payment. Please ensure you print a copy of this voucher as you will be required to present it at the Transfer Desk in the airport on arrival. Information on the transfer collection point will be detailed on your TRANSFER VOUCHER
4. ON ARRIVAL AT THE HOTEL
When you arrive at the Hotel you will be required to present your ACCOMMODATION VOUCHER to our reception staff. This voucher will be retained by the Hotel staff for our internal use.
PASSPORTS
We will ask you to leave your passports with us overnight as we are required to take some essential information from it by law. Your passports will be available for collection the day after you arrive.
HOTEL RULES
Both our Hotels are lively, party hotels but we do need to have rules in place to ensure you and our other hotel guests get everything they need from their holiday, including sleep! On Check-In you will be asked to sign a form acknowledging the Hotel Rules and a copy will be provided for your information.
BREAKAGE DEPOSIT
In the Mallorca Rocks Hotel you will be required to provide a credit or debit card for room charges and in case of breakages. In Ibiza you will be required to pay a 60 Euro deposit per room which will be collectable from Reception on the day you leave subject to there being no chargeable breakages. We provide a Room Inventory list on check in which you should check against the contents of your room. If anything is missing or you notice anything broken then please report this to reception within 24 hours and we will replace or repair it wherever possible. Please note it is important that you do report this information to us as you may be charged.
HOTEL CHECK IN TIMES
Check-In time is usually from 12pm (midday) in Mallorca and 2pm in Ibiza, although we do endeavour to have your room ready sooner if we can. This is why we ask that you provide us with an approximate time of your flight arriving so we can do our best to get you into your room sooner. During busy times sometimes your room may take longer to have ready so please bear with us if this is the case.
HOTEL CHECK OUT
Check-Out time is 11am in Mallorca and 12pm in Ibiza. It may be possible for you to keep your room on until the early evening on the day of departure should your room not be allocated to incoming guests. The charge for a late check-out in both Hotels if available is 40 Euros per room. Both Hotels provide shower and changing facilities should you have already checked out and require them on departure day.
5.GIG TICKETS
IBIZA ROCKS
Ibiza Rocks gigs take place every Tuesday in the Ibiza Rocks Hotel between 8th June and 14th September 2010 inclusive. In 2010 we will also be holding our new Ibiza Rocks After Show Party at Es Paradis. If your stay with us includes a Tuesday night between these dates then gig tickets and entry to the Ibiza Rocks After Show Party (before 2am) are included in the price you pay. Please note that one ticket per person booked to stay in your room will be provided.
MALLORCA ROCKS
Mallorca Rocks gigs will take place on the following dates at the Mallorca Rocks Hotel:
Sunday 6 June (Opening Party)
Monday 5 July
Monday 19 July
Monday 26 July
Monday 6 September (Closing Party)
We will also be holding an After Show Party at a venue in Magaluf. If your stay with us includes any of the above dates then gig tickets and entrance to the After Show Party are included in the price you pay. Please note that one ticket per person booked to stay in your room will be provided.
If you have booked a POOL or STAGE VIEW ROOM then you will have the flexibility to stay in your room should you choose to or to come down to the main gig arena. Please note that only those booked to stay in your room will be permitted in the room from early evening on gig day.
Please note during the summer the Hotels may host private events within the main pool area. Hotel guests may be required to pay an entry fee to gain access to these events. However if you have booked a STAGE VIEW ROOM you will be able to watch the events from your balcony free of charge.
Gig tickets are in the form of wristbands which will be available for collection from our Promotions Team in the Hotel Lobby on the day of the event. Signs will clearly display the collection times.
NON-APPEARANCE OF HEADLINE ACT OR GIG CANCELLATION
If the headline band/act that plays during your stay at the Hotel does not perform or is replaced you will have the option to not attend the concert and receive a refund of 35 Euros per person. Please note that this applies only if the band/act had been announced at the time you made your booking with us. If the gig is cancelled completely then you will be entitled to a refund of 35 Euros. In either case our liability to you is limited to a maximum of 35 Euros per person.
6.GENERAL INFORMATION
Maintenance, changes and improvements take place all year round. No compensation will be offered if a facility is unavailable, but we will endeavour to provide a suitable alternative. We may remove a little used facility and replace it with something more popular. During the quiet months we may only offer one restaurant or bar.
For peace of mind personal belongings and items of value should be kept in the in room safety deposit box. These boxes are available for a small daily payment from reception. We accept no liability whatsoever for any accident, loss or damage to your property unless such loss is demonstrably due to our negligence. We cannot be held responsible for the failure of public services (e.g. water, gas, electricity etc.) or for any disturbance that is beyond our control. In all cases including personal injury or death, our liability to you for the total of all claims arising out of your holiday with us, is limited to the cost of the booking.
Prices are correct at the time of publication, but may change without notice, with the exception of confirmed bookings. Confirmed bookings will not alter.
The Hotels reserve the right to refuse any booking.
Please bring towels to use around the pool or at the beach you as the Hotel does not provide these. The towels we provide are for use in the Hotel rooms only
We endeavour to provide a daily housekeeping service with towel changes each time your room is cleaned. Bed linen changes take place at least twice per week. If we are unable to access your room during the day to clean your room should your room be occupied then please advise reception and housekeeping will visit your room as soon as possible.
7.CANCELLATIONS OR AMENDMENTS
Should you wish to cancel your booking then the following cancellation charges will apply:
| Cancellation Period | Charge for Cancellation |
|---|---|
| More than 56 days before Check In Date | Loss of Deposits |
| 28 to 56 days before Check In Date | 50% of Total Paid |
| 15 to 27 days before Check In Date | 75% of Total Paid |
| Less than 14 days before Check In Date | 100% of Total Paid |
CANCELLATIONS or PART CANCELLATIONS must be received in writing via email to either sales@ibizarockshotel.com or sales@mallorcarockshotel.com. Please quote the Booking Reference in all correspondence.
Certain AMENDMENTS like name changes can be done online through MANAGE MY BOOKING, the log in details for which are detailed in your confirmation email.
A change of date or a shortening of a booking will be deemed to be a Cancellation if made within 56 days of check in date and the above charges will be payable. Should you wish to make changes to your booking like date changes then this will need to be done through our Sales Team via the number displayed on our website. An ADMIN FEE of £15 per change will apply if our Sales Team is involved.
8.TRAVEL INSURANCE
We strongly recommend that you take out adequate and comprehensive Holiday Insurance for peace of mind and for cancellation cover.
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